Operations Manager - Zoom

Ocado Retail; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ocado Retail is seeking an Operations Manager for our London site. This key position involves leading diverse site teams, ensuring compliance with health and safety standards, and driving performance in a dynamic environment. Ideal candidates should have robust experience in people management, KPIs, and a passion for delivering exceptional service.

Qualifications

• Proven experience managing site compliance and performance.
• Strong experience in people management, coaching, and team development.
• Ability to drive a positive workplace culture.

Responsibilities

• Lead health and safety culture across the site ensuring compliance.
• Motivate teams in a fast-paced, KPI-driven environment.
• Drive continuous improvement initiatives for operational productivity.

Skills

Leadership

Performance Management

KPI Management

Team Development

Planning and Organizing

Tools

MS Office Suite

Google Suite

Job description

4 days ago Be among the first 25 applicants

Are you an experienced people manager with a passion for driving performance in a fast-paced, KPI-driven environment? At Ocado Logistics, we're looking for an Operations Manager to lead our site-based teams, directly influencing our bottom-line performance and ensuring an exceptional experience for our employees and customers.

This is a crucial role where you will lead and motivate your teams to drive excellence in everything we do, embodying our 5 Pillars: Safety, People, Customer, Delivery, and Cost. You will be accountable for the site and its compliance, using your expertise to successfully operate and optimise Ocado's platforms.

What You Will Be Doing

• Safety & Compliance: A primary responsibility is to lead and manage a positive Health and Safety culture across the site. You will be accountable for ensuring the site meets all Ocado and legislative requirements.
• Lead and motivate the Zoom Site teams within a time-sensitive and demanding operational environment.
• A key focus will be shaping a world-class employee experience, managing people KPIs such as labour turnover and absence rates, and fostering a culture of respect and engagement.
• You will drive continuous improvement initiatives to enhance our customer experience and operational productivity. This includes effectively planning resources, preparing and justifying budgets, and analysing performance to deliver the highest standards.
  
  

What We Are Looking For

We are seeking a strong people manager with proven experience in a

compliance & KPI-driven environment.

The ideal candidate will be able to demonstrate clear accountability for site operations, particularly in relation to safety and compliance.

While a logistics background is helpful, your transferable skills in leadership and performance management are most important.

Essential Skills

• Proven experience managing site compliance (e.g., Health & Safety) and demonstrating accountability for site performance and legislative adherence.
• Significant experience in people management, including coaching and team development at a management level.
• The ability to lead and motivate teams, foster engagement, and drive a positive culture.
• Strong commercial acumen with experience managing budgets and setting targets.
• A proven track record of working in a KPI-driven environment, with strong planning, organising, and problem-solving skills.
• Resilience, self-motivation, and the drive to deliver results.
  
  

Desirable, But Not Essential

• A background in distribution, fleet, or logistics management.
• Presentation skills
• Proficient with Google suites MSOffice suite (including Word, Excel and PowerPoint)
• An IOSH managing safely qualification (or equivalent).
• A current UK Driving Licence (or equivalent).
  
  

Why Ocado?

At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave. Our values are Ocados DNA; they act as a guide for everything we say and do. The Ocado Way develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our success.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Human Resources Services

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