Operations Manager - Work-from-home flexibility (Previous Relevant Experince is Required)

ZipRecruiter; Warwick; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in network services is seeking an Operations Manager for its Infrastructure Services team in the Northern region. This role involves managing operational standards, ensuring SLA compliance, and collaborating with teams to implement service improvements. The position offers a competitive salary, a company car allowance, and various employee benefits, fostering an inclusive culture for all.

Benefits

Company car allowance

Employee healthcare

26 days holiday plus public holidays

Company pension scheme

Access to FlexBens portal

Family-friendly policies

Occupational health and wellbeing support

Discounts through Telent Reward scheme

Qualifications

• Experience in managing teams and operational standards.
• Proficiency in Microsoft Office applications.
• Strong communication and negotiation skills.

Responsibilities

• Create customer SLA performance reports.
• Maintain accurate service documentation.
• Plan resource forecasts based on field requirements.

Skills

Organizational skills

People management

IT proficiency

Communication skills

Negotiation skills

Problem-solving skills

Leadership

Tools

Microsoft Office

Job description

Job Description: Operations Manager

Telent’s Network Services division is seeking an Operations Manager for its Infrastructure Services team, covering the Northern region. This role offers an excellent opportunity to support the delivery of the Fibre Build programme across Leeds and Yorkshire. A full UK driving license is required.

Location and travel expectations:

• Northern region – Travel across Leeds and Yorkshire, attend meetings at Telent offices 1-2 days per month, and work from home.

The Operations Manager will collaborate with operational teams, including third-party resources and the customer, ensuring high operational standards, meeting SLA and KPI targets, and investigating failures. The role involves identifying service improvements and working with stakeholders to implement cost-effective solutions, promoting best practices across the business.

Responsibilities include:

• Creating customer SLA performance reports
• Maintaining accurate service documentation
• Planning resource forecasts based on field requirements
• Line management of the Operations team
• Supporting project and service delivery strategies
• Understanding project requirements, mobilization, and onsite start-up
• Managing tools, equipment, and materials
• Conducting health and safety inspections
• Implementing service improvement initiatives
• Developing maintenance schedules and managing incident escalations
• Ensuring SLA and KPI adherence and investigating issues in real-time
• Managing QEHS risks and safety measures
• Providing resourcing and skills assessments
• Supporting commercial aspects like invoicing and variations
• Liaising with clients to meet standards and rectify issues
• Understanding client contractual deliverables

Key requirements:

• Strong organizational skills
• People management experience
• IT proficiency in Microsoft Office (Teams, Outlook, Excel, PowerPoint)
• Excellent communication and negotiation skills
• Ability to meet targets and manage priorities
• Customer-focused service delivery
• Operational and supply chain problem-solving skills
• Value-for-money mindset in supply chain management
• Results-oriented leadership

What we offer:

A diverse career with opportunities to develop and learn. We foster an inclusive culture that values differences and diverse ideas, helping everyone thrive at work.

Additional benefits include:

• Company car allowance
• Employee healthcare
• 26 days holiday plus public holidays, with buy/sell options
• Company pension scheme
• Access to FlexBens portal
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts through Telent Reward scheme

We are committed to creating an inclusive environment where everyone can be themselves and reach their potential, reflecting the diverse communities we serve.

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