Operations Manager - WHAG

Eastside People; Rochdale; On-site; GBP 40,000 - 60,000; Full time

Job summary

A domestic abuse and homelessness support charity in Rochdale seeks an Operations Manager. This role involves leading teams, improving service deliveries, and building relationships with stakeholders. Candidates should have management experience in person-centered services, strong communication skills, and a commitment to safeguarding. The position offers competitive salary, health benefits, and the chance for career advancement.

Benefits

Competitive salary

25 days leave increasing to 30

Health Plan including free eye tests

Qualifications

• Proven management experience in delivering impact in domestic abuse or similar person-centred services.
• Deep understanding of safeguarding and its effectiveness.
• Creativity in developing innovative services.

Responsibilities

• Support, coach, and develop team capabilities across services.
• Build relationships with commissioners and stakeholders.
• Guide teams in managing and improving services.

Job description

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Opportunity to join a values-led, domestic abuse and homelessness support charity making deep and lasting impacts across the North West

About us

WHAG is a leading Northwest based charity with 40 years' experience of delivering quality support services to vulnerable, homeless women, young parents, men and their families affected by domestic abuse.

We support people to overcome their experiences and improve their safety and life opportunities. We give them the information they need to make positive choices about their futures and help develop the skills and resources to take control of their lives, secure their own tenancy and maintain a quality of life for the long term.

We are also skilled in delivering relationship training to employers, colleges and schools as part of our mission to end domestic abuse, homelessness, and the breakdown of relationships.

WHAG supports and houses people in Rochdale, Wigan, Cheshire West and Chester through some 100 properties across 6 locations. Our dedicated front line teams number 45 working pride in our values-driven approach and commitment to providing person-led support.

About the Role

Reporting to the Head of Operations and supported by 6 team leaders and central reporting and administration support, success in this hands-on leadership role is about how you support, coach and develop our capabilities for the future across a diverse range of services and projects.

A hands-on and mobile role you provide leadership and support to the services team leaders in each of our service locations and play a key role in developing and enhancing relationships with commissioners.

You will guide and support the teams in managing and improving their services so they run to the best of their ability and meet funder requirements. You will coach and innovate our services delivery, identifying and shaping new opportunities to achieve our mission.

You will build strong relationships with commissioners and key stakeholders including contract managers, agencies and other bodies offering support to clients to identify new opportunities.

You will;

• Bring proven management experience in delivering impact in domestic abuse or similar person-centred services
• Be open and approachable, able to bring empathy, trust and diplomacy to dialogues with staff and the families that we support
• Demonstrate a deep understanding of safeguarding and how to assure its effectiveness
• Have experience of monitoring and reporting against business plans, budgets and KPIs and in developing or contributing successful funding bids
• Demonstrate creativity and imagination in developing and delivering person centred and innovative services
• Be resilient and able to balance competing priorities in a busy work environment
• Be a skilled communicator with a range of audiences and communities and in ensuring communication flows within the teams and across the wider organisation
• Exhibit a demonstrable commitment to equal opportunities and anti-discriminatory practice
• Be passionate about WHAG's aims and ethos and have a high degree of integrity, tact, diplomacy and organisational spirit.
• Be a car owner/have access to a car for work purposes and able to commit to the mobile nature of the role

We offer:

• A competitive salary with opportunity for further progression in role
• 36 hours per week
• 25 days leave rising to 30 after 5 years with additional holiday purchase options
• Nest pension
• Health Plan including free eye tests, access to counselling reduced gym membership
• Salary sacrifice scheme including cycle to work, tech purchase and charity worker discounts

How to apply

Eastside People is supporting WHAG in the recruitment of this role.

Please apply by submitting your CV and a cover letter both in Word doc. format, which should indicate why you are interested in applying for the role including the following:

• Why you are interested in the Operations Manager role at WHAG and how it fits with your skills and management approach?
• How your application matches to the essential skills and experience specified in the job description and person specification. Please give examples where possible

If you would like a call to discuss the role in more detail, please email Bryan McPaul [e-mail] to arrange a convenient time. Having a call of this kind will not influence the success or otherwise of your application.

The closing date for applications is August 20th 2025.

Shortlisting interviews will take place shortly after and shortlisted candidates will have an interview with WHAG during week commencing August 25 and September 1st 2025.

As provided by the Equality Act 2010 Schedule 9 (Part 1), WHAG are claiming the genuine occupational requirement that the Operations Manager must be female; the role will, from to time to time, be actively engaged with women who have experienced domestic abuse, and it is WHAG's responsibility to prevent any further distress to the women we support.

WHAG is fully committed to equality of opportunity and diversity to ensure that we reflect the full breadth of the people and communities we support. It is important that the WHAG team are representative of these communities, and we warmly welcome applications from all suitably qualified candidates

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.