Operations Manager - Vehicle Services

SPUTNIK-3 Customer Centric Systems; Gillingham; Hybrid; GBP 54,000 - 65,000; Full time

Job summary

A leading customer service agency is seeking an Operations Manager to lead a team in delivering high-quality vehicle testing services. The ideal candidate will have proven experience in managing large operations and the ability to enhance service efficiency. The role offers a flexible working environment and various benefits including a generous pension contribution and opportunities for professional development.

Benefits

Employer pension contribution of 28.97%

25 days annual leave

8 Bank Holidays plus an additional Privilege Day

Access to staff discount portal

Career development opportunities

24-hour Employee Assistance Programme

Flexible working options

Qualifications

• Proven experience leading large scale testing operations.
• Ability to translate strategic objectives into operational capabilities.
• Experience in delivering against targets and service standards.

Responsibilities

• Lead operations delivery teams ensuring service quality and efficiency.
• Provide leadership and guidance to meet service objectives.
• Ensure accountability for operational standards and business targets.

Skills

Leadership

Operational management

Customer service

Strategic planning

Efficiency improvement

Job description

Location: Exeter, Gillingham (Kent), Barnet (Hybrid)

Salary: £54,857 - If based in Barnet, the post holder will receive an additional London weighting allowance of £4,000.

Contract Type: Permanent Flexible working, Full-time, Job share, Part-time

The post holder will, through a team of supporting managers, lead operations delivery teams of between 250 - 300 staff. They are responsible for ensuring that the service is consistently delivered, ensuring the most efficient and effective service is provided to a high level of quality, ensuring best value for money for the customer and DVSA.

They are responsible for ensuring effective plans are in place, so that staff understand and comply with the agreed technical and quality standards, by leading a team who are responsible for creating and maintaining effective operational processes and procedures. This role therefore has a direct impact on road safety outcomes.

Key Responsibilities Include, But Are Not Limited To

• Demonstrate leadership by providing influence, clear direction and guidance to staff to support the delivery of objectives. Establishes a strong direction and a persuasive future vision; managing and engaging with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
• Lead the operational delivery of vehicle testing across a network of teams in a quarter of the country, ensuring a consistent and quality service is provided to the customer.
• Accountable for ensuring their networks deliver against operational standards, quality expectations, service levels and business plan targets.
  
  

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensionshere
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.
  
  

About You

To be successful in this role you will need to have the following experience:

• Proven experience and successful track record in leading large scale and complex testing operations.
• Proven experience of translating strategic objectives into operational capabilities.
• Considerable experience of delivering against key targets and customer service standards, increasing efficiency, and driving value for money.
• Experience of working as part of, and leading, geographically dispersed teams and an understanding of the effect this has on management of such teams.
  
  

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