Operations Manager- Urgent & Emergency Care

Croydon Health Services NHS Trust; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A regional healthcare organization in London seeks an Operations Manager for Urgent and Emergency Care Services. This role involves leading the operational team, ensuring high-quality service delivery, and driving performance to meet national targets. Candidates should have relevant experience in healthcare and demonstrate strong leadership skills. This position is full-time and permanent, encouraging innovation in service delivery.

Benefits

Access to professional development opportunities

Dynamic team environment

Qualifications

• Experience in operational management within healthcare services.
• Proven track record in leading teams and driving performance.
• Ability to strategize for future healthcare service improvements.

Responsibilities

• Lead operational management team to drive performance.
• Deliver high-quality, responsive, and cost-effective services.
• Make decisions on day-to-day operational issues.

Job description

We are recruiting for an Operations Manager for Urgent and Emergency Care Services at Croydon University Hospital. This individual should share our ambition and vision to deliver the best quality care for patients in the local community.

The successful post holder will be expected to lead the operational management team to coordinate and drive performance within the Urgent & Emergency Care footprint and work towards exceeding national targets and strategizing for the future alongside the General Manager for the service.

Interviews will be held on the 17th July 2025

Operations Manager 8a (Full Time/Permanent)

The post holder will work as part of a dynamic team in delivering a safe and effective service for the Urgent & Emergency Care service which sits within the Integrated Adult Care (IAC) division.

As an Operations Manager, you will ensure the development and delivery of high-quality, responsive, and cost-effective services in line with the requirements of key stakeholders, the Trust strategic direction, and the Divisions Annual Service Plan.

The post holder is expected to be accountable and to make decisions on day-to-day operational issues within their responsibility and be responsible for the delivery of services within their remit — operational delivery, patient experience, safe care, and performance are key focus areas.

Proposed Interview Date - 27th August 2025

Croydon Health Services NHS Trust provides hospital and community services from various community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people, characterized by a relatively young demographic and high ethnic diversity. Our main hospital site, Croydon University Hospital, is one of the busiest in London. We are also leading in providing healthcare outside hospitals at clinics, specialist centres, and in people’s homes. Our experienced district nursing teams, Allied Health Professionals, and community matrons look after people of all ages across Croydon. Our Children’s Hospital at Home cares for children with long-term conditions without them needing to come to hospital. Across the NHS, everyone is working hard to meet growing demand, and we are no exception. With the right people on board, we are rising to this challenge, encouraging innovation, and transforming our services to give local people the quality of care they deserve. Croydon Health Services emphasizes education and training throughout staff careers, offering access to a range of core skills training and professional development opportunities.

For further details or informal visits, contact:

• Name: Victoria Oji
• Job Title: General Manager
• Email: [e-mail]
• Telephone: [phone]

For enquiries or site visits, please contact:

Victoria Oji, General Manager

Email: [e-mail]