Operations Manager- Urgent & Emergency Care

Integrated Care System; Croydon; On-site; GBP 61,000 - 69,000; Full time

Job summary

A leading healthcare provider is seeking an Operations Manager for Urgent & Emergency Care Services. The successful candidate will lead operational management to drive performance, strategize for the future, and ensure high-quality patient care. Candidates should have extensive management experience, with strong leadership and communication skills. This full-time permanent role offers a salary range of £61,631 to £68,623 per annum.

Qualifications

• Proven extensive experience in a management role.
• Proven experience at operational management level within a hospital setting.
• Ability to manage staff and budgets effectively.

Responsibilities

• Lead the operational management team for Urgent & Emergency Care services.
• Drive performance and strategize alongside the General Manager.
• Ensure high quality, responsive, and cost-effective services.

Skills

Leadership ability

Excellent interpersonal skills

Excellent written and verbal communication skills

Analytical skills

Education

Postgraduate training in Business or Management

Formal education to first degree level

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Operations Manager- Urgent & Emergency Care

We are recruiting for an Operations Manager for Urgent and Emergency Care Services at Croydon University Hospital. This individual should share our ambition and vision to deliver the best quality care for patients in the local community.

The successful post holder will be expected to lead the operational management team to coordinate and drive performance within the Urgent & Emergency Care footprint and work towards exceeding national targets and strategizing for the future alongside the General Manager for the service.

Interviews will be held on the 17th July 2025

Main duties of the job

Operations Manager 8a (Full Time/Permanent)

The post holder will work as part of a dynamic team in delivering a safe and effective service for the Urgent & Emergency Care service which sits within the Integrated Adult Care (IAC) division.

As an Operations Manager you will ensure the development and delivery of high quality, responsive and cost effective services in line with the requirements of key stakeholders, the Trust strategic direction, and the Divisions Annual Service Plan.

The post holder is expected to be accountable and to take decisions on day to day operational issues for areas within their responsibility and be responsible for the delivery of the services within their remit - operational delivery, patient experience, safe care and performance are key focus areas.

Proposed Interview Date - 27th August 2025

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification

Name

Victoria Oji

Job title

General Manager

Email address

Person Specification

Education & Qualification

• Post graduate training in Business or Management in progress or completed or equivalent experience
• Formal education to first degree level or equivalent ability or working towards Be able to demonstrate evidence of CPD
• Be able to demonstrate evidence of CPD

Experience

• Proven extensive experience in a management role to include
• Proven experience at operational management level within a hospital setting, including senior level experience
• Proven experience of staff management
• Proven experience of budget management, including senior level experience
• Proven experience of successful change management and service redesign
• Familiarity with clinical service management issues
• Evidence of training in managerial skills e.g. project management, leadership etc.
• Ability to use word, excel and power point competently

SKILLS/ABILITIES

• Leadership ability
• Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
• Excellent written and verbal communication skills
• Well developed analytical skills with ability to present information clearly, concisely and in a variety of formats.
• The ability to Interpret data/information
• Evidence of initiating purposeful action
• Persistence in achieving objectives

PERSONAL CHARACTERISTICS/DISPO

• Highly motivated and self-directed
• Able to work under own initiative, independently or as an effective team member
• Resilient, flexible and able to adapt to ensure achievement of objectives with constantly changing situations and environments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£61,631 to £68,623 a yearper annum Incl. of HCAS (Outer)