Operations Manager - University of Worcester

Compass Group; Worcester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A university-based catering company in the UK is seeking an ambitious Operations Manager to lead a team, enhance student experience, and ensure operational success. The candidate should have a strategic mindset, a passion for service, and proven leadership in the hospitality sector. This full-time position offers competitive pay and various benefits, including a contributory pension scheme and career development programs.

Benefits

Contributory pension scheme

Career development programs

Digital GP access and healthcare benefits

Exclusive travel discounts

Food shop discounts

Cinema discounts

Cash rewards program

Wellness and mindfulness classes

Qualifications

• Proven experience leading teams in education or hospitality.
• Strong financial skills and budget management experience.
• Ability to deliver day-to-day excellence while maintaining a long-term vision.

Responsibilities

• Inspire team to deliver exceptional service across campus outlets.
• Deliver financial targets and ensure operational success.
• Develop engagement plans and drive student participation.

Skills

Leadership

Financial acumen

Team development

Commercial awareness

Operational excellence

Job description

University of Worcester - Operations Manager

Looking for your next step Join a growing catering team as the new Operations Manager.

If you want to support the growth and development of the catering department then this role is for you.

We are seeking an ambitious Operations Manager to drive footfall, hospitality business and student experience across the Universities four campuses

If you have the drive to grow, want to be a part of the student experience here at Worcester with the following benefits, please apply.

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

The Role

This is a key leadership role, responsible for shaping and delivering the catering and hospitality vision. You\'ll lead your team to provide exceptional daily service across the campus outlets and a rich hospitality calendar that includes formal dinners, open days, welcome events and celebrations.

Key responsibilities include:

• Leadership: Inspire and develop your team to deliver an exceptional service experience for all staff and students onsite.
• Commercial Excellence: Deliver financial targets, identify opportunities for innovation and efficiency, and ensure both operational and commercial success is achieved.
• Innovation & Engagement: Work with the senior management team to develop and deliver an exciting engagement plan to include pop-ups, interactive sessions and events. Drive student engagement through these; feedback forums, and student committees to ensure the offer evolves with their needs.
• People Development: Recruit, train, and inspire talented individuals, embedding a culture of pride, professionalism, and continuous improvement.
• Operational Excellence: Uphold the highest standards of health & safety, compliance, food quality and service across the operation.

About You

You\'ll bring proven experience of leading teams to success, ideally within education, hospitality, or a similar sector. Commercially astute and operationally excellent, you\'ll have:

• A strategic mindset with the ability to deliver day-to-day excellence while shaping long-term vision
• A genuine passion for food, drink and service
• Influential leadership skills, able to create and nurture an environment that emphasis motivation, empowerment, teamwork and a passion for service
• Strong financial acumen and experience managing budgets
• Flexibility, resilience, and the ability to thrive in a dynamic, community-focused environment

About Us

As part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.

Job Reference: com/0110/96314001/52765652/SU #Universities & Colleges

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!