Operations Manager, The Midlands

Government Recruitment Service; North Warwickshire; On-site; GBP 35,000 - 45,000; Full time

Job summary

A government agency in the UK seeks an Operations Manager to lead a team responsible for delivering high-quality customer service. The role requires strong leadership, coaching ability, and excellent communication skills. Successful candidates will manage performance and support team members in providing effective service, addressing the needs of various claimants. This is an office-based position with no hybrid options available.

Qualifications

• Experience in coaching and developing teams.
• Strong communication skills to articulate corporate changes.
• Ability to motivate and inspire colleagues.

Responsibilities

• Create an inclusive team environment.
• Motivate, develop, and encourage team members.
• Lead by example and communicate corporate changes.
• Identify risks and ensure continuous improvement.

Skills

Coaching

Team Leadership

Communication

Performance Management

Customer Service

Job description

About the job

What are we offering?

Are you someone who strives to make a difference to people’s lives? If so, we would like to hear from you!

Do you have a passion for Public Service?

You will be at the centre of DWP’s front line operations helping to positively change peoples lives in our communities.

Who we are

About us - Department for Work and Pensions - GOV.UK (www.gov.uk)

Operations Managers are key roles that require flexibility and versatility, being responsible for coaching, leading and building a team to deliver excellent customer service and achieve national performance measures.

They will achieve this by:

• Creating an inclusive team environment, embracing different individual needs, views and ideas.
• Motivating, developing and encouraging teams, and undertaking regular performance reviews and observations.
• Lead by example and provide inspiration, direction and support to colleagues by communicating corporate changes with clarity and purpose.
• Identifying risks to performance and ensuring continuous improvement by ensuring colleagues are capable and empowered to build their skills and confidence.
• Identifying priorities to ensure the delivery of yours and others’ objectives.
• Creating an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes.
• A focus on building collaborative working relationships with colleagues and stakeholders across the wider team and Department to deliver excellent service.
• Being an active member of the Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
• Be responsible for achieving national performance measures through the quality of personalised interventions.
• Support work coaches to develop and maintain labour market links and knowledge.
• Support work coaches to deliver excellent service to claimants including vulnerable and those who have complex needs and/or disability.

Please see the candidate pack for additional information about the job roles available.

All roles are office based, front facing positions. Hybrid working will not be considered at this time. Travel across each respective District is expected.

Successful candidates will have the opportunity to express a location preference as part of the selection process. If you are offered a role in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable timeframe you will be withdrawn from the campaign. Please do not select a location unless you are prepared to accept a role in that location.