Operations Manager, The Midlands

Department for Work and Pensions (DWP); Bulwell; On-site; GBP 35,000 - 45,000; Full time

Job summary

A government department is seeking an Operations Manager to lead a team in delivering excellent customer service. Responsibilities include coaching, motivating teams, and achieving national performance measures. Your role will be crucial in supporting vulnerable claimants and making a positive impact in the community. The ideal candidate should have proven leadership experience and a passion for public service.

Benefits

Disability Confident employer

Opportunity to make a positive impact

Qualifications

• Proven experience in a managerial or leadership role.
• Excellent communication skills.
• Ability to motivate and inspire a team.

Responsibilities

• Create an inclusive team environment.
• Motivate and develop team members.
• Identify performance risks and ensure continuous improvement.
• Support work coaches in serving claimants effectively.

Skills

Team leadership

Coaching

Performance management

Customer service excellence

Continuous improvement

Job description

Operations Managers are key roles that require flexibility and versatility, being responsible for coaching, leading and building a team to deliver excellent customer service and achieve national performance measures. They will achieve this by:

• Creating an inclusive team environment, embracing different individual needs, views and ideas.
• Motivating, developing and encouraging teams, and undertaking regular performance reviews and observations.
• Leading by example and providing inspiration, direction and support to colleagues by communicating corporate changes with clarity and purpose.
• Identifying risks to performance and ensuring continuous improvement by ensuring colleagues are capable and empowered to build their skills and confidence.
• Identifying priorities to ensure the delivery of yours and others' objectives.
• Creating an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes.
• Focusing on building collaborative working relationships with colleagues and stakeholders across the wider team and Department to deliver excellent service.
• Being an active member of the Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
• Being responsible for achieving national performance measures through the quality of personalised interventions.
• Supporting work coaches to develop and maintain labour market links and knowledge.
• Supporting work coaches to deliver excellent service to claimants including vulnerable and those who have complex needs and/or disability.

Are you someone who strives to make a difference to people's lives? If so, we would like to hear from you! Do you have a passion for Public Service?

We are a Disability Confident employer. As a Disability Confident employer, we will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

You will be at the centre of DWP's front line operations helping to positively change people's lives in our communities.