Enable job alerts via email!

Operations Manager - The Gibson

Brisbane Racing Club

Stafford

On-site

GBP 30,000 - 45,000

Full time

6 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Join a dynamic team as the Operations Manager at The Gibson in Stafford. This role involves overseeing daily venue operations, leading a dedicated team, and ensuring exceptional guest experiences in a vibrant new venue. With a focus on leadership and compliance, you'll play a crucial role in shaping the success of our operations while fostering a positive team culture.

Benefits

Service Anniversary recognition – ‘Legends Day Off’

Staff discounts on food and beverages

Membership and race day ticket perks

Access to Reward Gateway employee discounts program

Ongoing training and development opportunities

Free onsite parking

Qualifications

Experience in venue management within hospitality.
Strong operational knowledge including compliance regulations.
Proven ability to manage and train a team.

Responsibilities

Oversee daily operations, ensuring high service standards.
Lead team development through training and performance management.
Ensure compliance with health and safety regulations.

Skills

Leadership

Communication

Customer Service

Time Management

Education

Current RMLV certification

Current RSA certification

Current RSG certification

Are you ready to lead? Join our team as Operations Manager at The Gibson in Stafford.

The Gibson is a vibrant, newly developed venue in the heart of Stafford with capacity for up to 250 guests. Whether it’s a family meal, drinks with friends, or a day of sports and racing, at The Gibson, we’re always ready to play. Now, we’re on the lookout for a hands-on and experienced Operations Manager to help us bring our venue to life and deliver outstanding customer experiences.

Reporting to the Venue Manager, the Operations Manager is responsible for overseeing daily venue operations, leading our team across multiple departments (bar, kitchen, FOH), and maintaining a high standard of service, safety, and compliance.

A Few Of Your Key Responsibilities Will Include

Supervising day-to-day operations across all areas including bar, bistro, gaming, and facilities
Leading and developing the team, including onboarding, training, and performance management
Ensuring high levels of customer service are maintained at all times
Supporting with rostering and team scheduling
Managing stock control and inventory across bar and kitchen operations
Maintaining venue presentation and ensuring compliance with health, safety, liquor, and gaming regulations
Assisting with event coordination, promotions, and venue activations
Handling customer feedback and resolving issues professionally and promptly
Supporting administrative and financial tasks such as POS operation, cash handling, and reporting

What We’re Looking For

Experience in a similar operations or venue management role within hospitality or licensed clubs
Strong leadership and communication skills, with the ability to lead from the front and support a growing team
Sound knowledge of hospitality compliance requirements including liquor and gaming
Ability to work well under pressure, prioritise tasks, and deliver high service standards
Confident with systems and processes including rostering, POS, and reporting
Current RMLV, RSA, and RSG certifications

About You

You’re a proactive and driven leader who thrives in a fast-paced environment. You know what great hospitality looks like and aren’t afraid to get hands-on to make it happen. You're also solutions-focused, customer-first, and passionate about fostering a positive and productive team culture.

Our Culture

As part of Brisbane Racing Club (BRC), The Gibson shares in our broader vision to be an innovative industry leader with a strong community focus. Our core values—Professional, Community, Safety and Wellbeing, Challenge and Innovation, Pride, and Responsibility—guide everything we do.

Our Benefits