Operations Manager - Term Time

Thomas Franks Ltd; Hook Norton; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Wider wallet scheme

Free meals on duty

Volunteers leave

Enhanced maternity/paternity leave

Cycle to work scheme

Recommend a friend bonus

Training and development

Apprenticeship programme

Team & company social events

Employee assistance programme

Workplace pension

Career progression

Job summary

Thomas Franks Ltd seeks an Operations Manager to lead the Operational Division with full P&L accountability and a focus on delivering high-quality food standards across London contracts. You will drive business development, manage people, and maintain exceptional client relationships while building a positive culture.

The role is full-time and permanent, based at Hook Norton with remote collaboration as needed; 44 weeks term-time with 5.6 weeks holiday.

Qualifications

• Experience leading operations in contract catering or hospitality.
• Strong financial management for FP&L and budgets.
• Proven ability to build professional client relationships at multiple levels.

Responsibilities

• Oversee P&L and regional performance for theOperational Division.
• Lead business development strategy and client engagement.
• Manage and develop team members to deliver excellent service.

Skills

Leadership

Commercial focus

Client relationships

Finance management

HR practices

Remote work capable

Job description

Hook Norton

Contract: Full Time, Permanent

Salary: £ 50,000 per annum

Hours: 40 per week

Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting.

This is a Term time role. 44 weeks including 5.6 holiday

We are looking for an Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients within London. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.

The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team.

As Operations Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture.

The role will be to support the Regional Director and the division will cover a leading and exclusive client base, with exceptional and consistent standards.

Candidate Requirements

• Passion and knowledge of great contemporary fresh food and service
• Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
• The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
• Strong motivation skills with a lead by example approach
• Outstanding financial management skills - commercial and fixed price
• An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
• HR best practice and retail skills
• The right to work permanently in the UK.
• Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
• Have proven experience in the area of compliance.
• Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
• Knowledge of office management systems
• Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely.
• Experience of working in a multi-site/mobile/remote capacity.

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About Us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.