Group Manager | South East Region

Thomas Franks; Oxford; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Free meals on duty

Volunteer leave

Cycle to work scheme

Recommend a friend bonus

Apprenticeship programme

Job summary

Thomas Franks is seeking a Group Manager to lead the Operational Division in the South East Region, with full accountability for P&L and business development. The role focuses on high-calibre contracts, building strong relationships with clients, managers and teams across multiple sites.

The ideal candidate will have senior operations experience in contract catering or hospitality, strong financial acumen and a proactive, collaborative leadership style.

Qualifications

• Proven experience in senior operations/leadership roles within contract catering or hospitality.
• Strong financial management skills and ability to deliver on targets.
• Ability to build and maintain professional relationships with clients and internal teams.
• Experience managing multi-site or regional operations is preferred.

Responsibilities

• Take full accountability for P&L and regional performance.
• Drive business development strategy and client satisfaction across the South East Region.
• Lead, coach and develop the Operational Division team.
• Deliver excellent customer service and outstanding food standards.

Skills

P&L management

Client relationship building

Leading multi-site teams

Financial planning & budgeting

People development

Strategic thinking

Communication skills

Job description

Contract: Full Time , Permanent
Salary: £45k - £50k per annum
Hours: 40h per week

Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting.

We are looking for a Group Managerwith a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients within the South East Region. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.

The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team.

As a Group Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture.

The role will be to support the Regional Director / Operations Manager and the division will cover a leading and exclusive client base, with exceptional and consistent standards.

Candidate requirements:

• Passion and knowledge of great contemporary fresh food and service.
• Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
• The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
• Strong motivation skills with a lead by example approach.
• Outstanding financial management skills - commercial and fixed price.
• An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
• HR best practice and retail skills.
• The right to work permanently in the UK.
• Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
• Have proven experience in the area of compliance.
• Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
• Knowledge of office management systems.
• Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely.
• Experience of working in a multi-site/mobile/remote capacity.
• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.