Operations Manager

Thomas Franks Ltd.; City of Edinburgh; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Free meals on duty

Cycle to work scheme

Employee assistance programme

Workplace pension

Career progression

Job summary

Thomas Franks Ltd. is seeking an Operations Manager for Edinburgh to lead the Operational Division with full P&L accountability and a focus on high-calibre contract catering contracts across Scotland. You will drive business development, manage people, and uphold exceptional service standards.

You will partner with the Regional Director to deliver financial targets, cultivate strong client relationships, and foster a positive, high-performance culture across multi-site operations.

Qualifications

• Experience delivering senior management operations in contract catering or hospitality.
• Excellent client relationship management and stakeholder communication.
• Strong financial acumen with ability to manage P&L and pricing.
• Ability to lead and develop teams across multiple sites or remote settings.

Responsibilities

• Own P&L and business development strategy for the Operational Division in your area.
• Lead, motivate and develop the operations team to deliver exceptional food and service.
• Build strong relationships with clients, managers and staff to meet targets.
• Deliver commercial targets and maintain high standards of governance and compliance.

Skills

P&L ownership

Contract catering

Client relationships

People management

Financial management

Leadership

Education

Hospitality/contract catering leadership experience

Job description

Operations Manager Edinburgh Contract: Full Time, Permanent

Salary: £50,000 per annum
Hours: 40h per week

As Scotland’s leading ethical, family-owned caterer, we take immense pride in our commitment to ‘Intrinsically Independent’ principles. Our culinary teams at Thomas Franks Scotland immerse themselves in the bounty of Scottish produce, crafting menus that not only satisfy the palate but also celebrate the distinctive flavours of this magnificent land.

We are looking for an Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients within the Scotland region. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.

The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team.

As Operations Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture.

The role will be to support the Regional Director and the division will cover a leading and exclusive client base, with exceptional and consistent standards.

Candidate requirements

• Passion and knowledge of great contemporary fresh food and service
• Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
• The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
• Strong motivation skills with a lead by example approach
• Outstanding financial management skills - commercial and fixed price
• An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
• HR best practice and retail skills
• The right to work permanently in the UK.
• Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
• Have proven experience in the area of compliance.
• Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
• Knowledge of office management systems
• Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely.
• Experience of working in a multi-site/mobile/remote capacity.

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.l
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer Scotland Schools

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced PVG, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Protecting Vulnerable Groups (PVG) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the PVG Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.