Operations Manager (Shropshire, Telford and Wrekin)

HealthHero; Telford; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent healthcare provider in Telford is seeking an experienced Operations Manager to lead the Out of Hours GP Service. This full-time role involves overseeing staff, ensuring compliance with healthcare regulations, and driving operational excellence in service delivery. Ideal candidates will possess a professional qualification in Operational Management and proven leadership experience in healthcare. The position offers a competitive salary, a discretionary bonus scheme, and generous holiday entitlement.

Benefits

Discretionary staff bonus

Generous holiday entitlement up to 33 days

Company Pension Scheme

Simply Health cash plan membership

Life Assurance

Qualifications

• Proven leadership experience in a healthcare or social care environment.
• Comfortable managing staff in both office and remote settings.
• Capability to deliver high-quality patient care under pressure.

Responsibilities

• Lead operational delivery of STW services.
• Provide line management for operational team leads.
• Ensure compliance with operational and professional protocols.

Skills

Leadership

Team Management

Healthcare Regulations Compliance

Operational Excellence

Education

Professional qualification in Operational Management (CMI, ILM or similar)

Job description

Overview

As a result of organisation growth, an exciting opportunity has arisen for an experienced Operations Manager within the healthcare sector to join our senior team on a full time, permanent basis. Working from our regional Head Office in Telford, the Operations Manager will play a pivotal leadership role in delivering high-quality, patient-centred services across the Out of Hours GP Service and CCCSPA across the Shropshire, Telford and Wrekin (STW) region. Operating at pace and with a high degree of autonomy, the postholder will drive performance, innovation, and continuous improvement across the service. As a key member of the leadership team, you will work closely with the Associate Director of Operations, Operations Manager, and Senior Clinical Leads, translating our strategic vision into on the ground operational delivery. The role will require strong collaboration with clinicians as well as internal and external stakeholders to ensure services are safe, responsive, and effective.

Please note that whilst this role will predominantly be based around a Monday-Friday office hours work pattern, our operation runs around the clock, 365 days/year. You will need to bring a flexible approach to your work pattern and occasionally flex to evening, weekend and bank holiday work.

About You As an experienced Operations Manager within the healthcare sector, you will be confident and comfortable with essential managerial duties such as managing staff (who work both in office and remotely), delivering high-quality patient care, and compliance with healthcare regulations. You will be able to work under pressure, manage competing priorities and make confident decisions at pace. Our ideal candidate will be a hands-on leader who thrives in a fast-paced, changing environment. Proven leadership experience in a health or social care setting (regulated environment) is essential. You will oversee key elements of the service such as medicines management and controlled drugs processes, ensuring robust systems for ordering, delivery, storage, and auditing are in place and compliant with governance standards. Our ideal candidate will possess a professional qualification in Operational Management (CMI, ILM or similar) or demonstrate significant level of Operations Management experience within a relevant healthcare setting.

About The Role The STW Service Manager will provide line management to Operational Team Leads, offering professional leadership and oversight not only to direct reports but also to the wider Urgent Care Team. They will be instrumental in fostering a culture of accountability, resilience, and excellence across all service areas. You will also provide operational management and support across the region, maintaining a regular physical presence across all areas of the STW Out of Hours Service. The key responsibilities of the role will include but not be limited to:

• Leading the effective, consistent, and resilient operational delivery of STW services, ensuring appropriate managerial and professional infrastructure is in place.
• Providing line management for all non-clinical staff based in STW (to include both office and remote workers).
• Ensure adherence to all operational and professional protocols and systems.
• Ensuring the seamless coordination between local and head office-based service delivery functions.
• Ensuring treatment centres are fully prepared for clinical practice and patient care, maintaining high standards of cleanliness, infection prevention and control (IP&C), and regulatory compliance.
• Conducting regular inspections and audits of facilities, coordinating with teams to address issues and maintain a safe environment.
• Overseeing the maintenance and readiness of the out-of-hours fleet vehicles, ensuring compliance with safety and legal standards, and proper equipping with medical kits and supplies.
• Collaborate with the Resourcing Function to optimise staffing and operational effectiveness.
• Participating in the out-of-hours On Call Manager rota and ensure familiarity with business continuity processes.

A full job description can be requested by contacting [e-mail]

What we offer

• A highly competitive annual salary
• Access to a discretionary staff bonus scheme
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

About us

Medvivo, now known as HealthHero Integrated Care became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management. We are recognised as a Great Place to Work and have been featured as the fastest growing digital healthcare company of scale in the Sunday Times 100 Tech list. We are committed to achieving excellence in the delivery of person-centred care and to continuous improvement in Urgent Care services and organisational culture, as evidenced by two consecutive outstanding ratings by the Care Quality Commission.

Apply

If you would like to make a difference within a dynamic yet rewarding setting, we would love to hear from you. Please proceed to apply via the link below. If you would like to arrange an informal conversation ahead of submitting a formal application, please contact our Recruitment Team at [e-mail]

Closing date: Friday 10th October (5pm). Please note that we reserve the right to close this advertisement early should sufficient applications be received in advance of the closing date.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. We welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at [e-mail].

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.