Operations Manager (Security) - CB21 6GP

Dardan Security; Cambridge; On-site; GBP 38,000 - 42,000; Full time

Job summary

Dardan Security is seeking a dynamic Operations Manager to lead their team in the East Anglia region. In this pivotal role, you will ensure exceptional service delivery, oversee key account management, and foster client relationships while promoting a high-performance culture. We offer a competitive salary and a supportive work environment that values our employees' development. Join us and contribute to our mission of providing intelligent and innovative security solutions.

Benefits

Car allowance

Up to 25 days paid holiday

Company pension plan

Discounted gym facility

Employee wellbeing support

Virtual GP Service

Recognition rewards

Qualifications

• Valid SIA License required.
• Experience in operational management, ideally in the security industry.
• Strong customer service skills and stakeholder management experience.

Responsibilities

• Responsible for operational account management for key clients.
• Oversee staff performance, recruitment, and training.
• Manage fleet and ensure compliance with policies.

Skills

Operational Management

Stakeholder Management

Customer Service

Education

Valid SIA License

Full UK Manual Driving Licence

Job description

Operations Manager (Security) - CB21 6GP

Join to apply for the Operations Manager (Security) - CB21 6GP role at Dardan Security

Operations Manager (Security) - CB21 6GP

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Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.

Our mission

Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.

Our Vision

To be a trusted partner for Security solutions through intelligence, innovation, and influence.

Reward and Benefits

• Competitive salary, £38,000 to £42,000 + car allowance
• 45 hours per week Monday to Friday, flexible to suit business needs
• Up to 25 days paid holiday
• Company pension plan
• Welfare facilities and access to discounted Gym facility
• Recognition rewards and employee wellbeing support
• Access to a 24/7 employee wellbeing support line
• Virtual GP Service
• Earn an extra bonus through recommend a Friend Scheme, no limits

The Opportunity

We are seeking a dynamic and highly organised Mobile Services Security Operations Manager to oversee the operations of our East Anglia portfolio to ensure exceptional service delivery for our clients. In this key role, you will be responsible for operational account management, client engagement, fleet management, and the overall performance of your team.

Your team will be operating Mobile security as well as Key Holding. You will be reporting to the Head of Business Services and will ensure that every patrol and response operations runs as smoothly as possible.

The role will be based at our Head Office in Granta Park, Cambridge with frequent travel across Peterborough, Norwich, Great Yarmouth, Cambridge and Ipswich.

Your key responsibilities include (but are not limited to):

• Full operational account management for key clients, ensuring service excellence and delivering an outstanding client experience
• Oversee staff performance, recruitment, welfare, training, and resourcing to ensure smooth operations
• Overall responsibility for Fleet Management for the business
• Manage key accounts, including cost management and ensuring client KPI’s are met
• Retain and foster client relationships, hosting regular performance meetings to track and improve service
• Commercial P&L knowledge and experience
• Ensure all mobile services contracts are managed and serviced according to client needs
• Lead on employee engagement, developing a higher performing team
• Part of on call team (occasion telephone contact out of hours)
• Provide ongoing support to clients for their security-related day-to-day issues
• Induct and train new security staff, and conduct refresher training for existing staff
• Ensure compliance with company policies and procedures, conducting uniform and badge checks, spot checks, and regular tests
• Produce detailed and accurate reports for each site under your management.

Full in-house training will be provided.

Essential Skills and Experience

• Valid SIA Licence, or SIA Trained
• Full UK Manual Driving Licence
• Proven operational management experience, ideally within the mobile services or security industry.
• Strong stakeholder management skills and a high level of integrity.
• An advocate for maintaining and delivering great people ethics and behaviours.
• Commercially astute, with a focus on high performance and client satisfaction.
• Passionate about delivering exceptional client experiences with a curious, intuitive mindset.
• Ability to remain calm under pressure and manage multiple priorities.
• Highly presentable in line with corporate standards.
• A hands on approach is required with all aspects of Patrol and Response Security.
• A resilient, proactive, and organised individual with excellent customer service skills.

We are Dardan

Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.

Diversity, Inclusion and Equality

At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.

We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Security and Investigations

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