Operations Manager (retail/FM)

Lord Search & Selection; London; On-site; GBP 55,000 - 60,000; Full time

Job summary

A property management organisation is seeking an Operations Manager in North Lincolnshire. The role involves overseeing a multi-tenanted site, managing operations, and ensuring compliance. The ideal candidate has experience in commercial/retail property, excellent communication skills, and IOSH managing safely qualification. The position offers a competitive salary and hybrid working options.

Benefits

Competitive salary

Performance-based bonus

25 days holiday

Company pension contribution

Hybrid/flexible working

Qualifications

• Experience with multi-tenanted sites (commercial/retail).
• Excellent communication skills, both orally and in writing.
• IOSH managing safely qualification minimum.

Responsibilities

• Oversee operations across a multi-tenanted site.
• Liaise with central operations teams for policy changes.
• Maintain compliance systems and report on compliance.
• Produce monthly KPI reports.

Skills

Excellent communication skills

Health & safety knowledge

Leadership skills

Operational Management

Computer literate

Energy & Environmental knowledge

Job description

Excellent opportunity for an Operations Manager to work client side at a shopping centre in North Lincolnshire.

Client Details

This opportunity is with a large organisation in the property sector, renowned for its commitment to delivering high-quality facilities management. The company operates across multiple locations, offering a stable and structured work environment with a focus on operational efficiency.

Description

Reporting into the Centre Director you will be responsible for a single multi-tenanted site in the North East. You will oversee operations across the site including FM (hard/soft services), grounds, car parks, tenant liason, management of 3rd party suppliers.

Roles & Responsibilities

Liaise with central operations teams where changes to policies and procedures are required to be implemented across the portfolio.

Ensuring property team administration / documentation is up to date and correct.

Ensure open communication and flow of information on operational issues.

Be familiar with and progressively update the company operational Key Service Commitments where necessary.

Provide operational support to the Management teams as required.

Be familiar with and be actively involved in the review and update of Property Management Guidelines.

Co-ordinate property team forums and agendas.

Assist in service tenders as required.

Maintain an overview of compliance systems and report regularly on compliance.

Produce monthly KPI report

Profile

• Experience working for a managing agent or landlord side for a multi tenanted site (commercial / retail)
• Excellent communication skills - highly articulate both orally and in written work
• Excellent health & safety knowledge (IOSH managing safely minimum)
• Strong leadership and motivational skills
• Energy & Environmental knowledge
• Operational Management -3rd Party service provider/Supplier Management
• Computer literate - Microsoft software packages to intermediate level

Job Offer

• A competitive salary of 55,000 - 60,000
• Performance-based bonus to reward excellence.
• 25 days holiday
• Company pension contribution
• Hybrid / flexible working