Operations Manager (retail/FM)

Michael Page (UK); Greater Lincolnshire; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading property management firm in the UK is seeking a Site Manager to oversee operations at a multi-tenanted site. Responsibilities include ensuring compliance, liaising with operations teams, and managing health & safety. The ideal candidate has experience in commercial or retail property management, excellent communication skills, and strong leadership capabilities. This position offers a competitive salary of £55,000 - £60,000 and a performance-based bonus, along with hybrid working options.

Benefits

Competitive salary

Performance-based bonus

25 days holiday

Company pension contribution

Hybrid / flexible working

Qualifications

• Experience in managing a multi-tenanted site (commercial/retail).
• Strong interpersonal skills and the ability to lead teams.
• Knowledge of health and safety regulations.

Responsibilities

• Oversee operations across the site including FM and grounds.
• Maintain compliance systems and produce monthly KPI reports.
• Liaise with central operations teams for policy implementation.

Skills

Experience working for a managing agent or landlord

Excellent communication skills

Excellent health & safety knowledge

Strong leadership and motivational skills

Energy & Environmental knowledge

Operational Management

Computer literate

Job description

• Opportunity to work client side at a shopping centre in North Lincolnshire.
• Excellent salary / benefits

About Our Client

This opportunity is with a large organisation in the property sector, renowned for its commitment to delivering high-quality facilities management. The company operates across multiple locations, offering a stable and structured work environment with a focus on operational efficiency.

Job Description

Reporting into the Centre Director you will be responsible for a single multi-tenanted site in the North East. You will oversee operations across the site including FM (hard/soft services), grounds, car parks, tenant liason, management of 3rd party suppliers.



Roles & Responsibilities



* Liaise with central operations teams where changes to policies and procedures are required to be implemented across the portfolio.

* Ensuring property team administration / documentation is up to date and correct.

* Ensure open communication and flow of information on operational issues.

* Be familiar with and progressively update the company operational Key Service Commitments where necessary.

* Provide operational support to the Management teams as required.

* Be familiar with and be actively involved in the review and update of Property Management Guidelines.

* Co-ordinate property team forums and agendas.

* Assist in service tenders as required.

* Maintain an overview of compliance systems and report regularly on compliance.

* Produce monthly KPI report

The Successful Applicant

• Experience working for a managing agent or landlord side for a multi tenanted site (commercial / retail)
• Excellent communication skills - highly articulate both orally and in written work
• Excellent health & safety knowledge (IOSH managing safely minimum)
• Strong leadership and motivational skills
• Energy & Environmental knowledge
• Operational Management -3rd Party service provider/Supplier Management
• Computer literate - Microsoft software packages to intermediate level

What's on Offer

• A competitive salary of £55,000 - £60,000
• Performance-based bonus to reward excellence.
• 25 days holiday
• Company pension contribution
• Hybrid / flexible working