Operations Manager - Real Estate

Bighornlaw; Durley; On-site; GBP 75,000 - 110,000; Full time

Job summary

A leading real estate group in the Greater Boston area seeks a Director of Operations to oversee office operations and improve team productivity. The ideal candidate will be organized, detail-oriented, and thrive in a collaborative environment. A comprehensive understanding of the Massachusetts real estate process is beneficial. Competitive compensation up to £110,000 plus bonuses based on experience.

Benefits

Ongoing training and tools for career growth

Monthly team outings

Customer appreciation events

Qualifications

• Must work collaboratively with others and support team efforts.
• Understanding of the Massachusetts real estate process is required.
• Knowledge of Keller Williams Command is essential.

Responsibilities

• Supervises and trains all employees, ensuring office efficiency.
• Handles all financial systems and manages client relations.
• Develops operations manual and oversees marketing events.

Skills

Team Player

Working knowledge of the MASS real estate process

Knowledge of Keller Williams Command

Knowledge of CRM

Knowledge of Follow Up Boss and SISU

Education

Real estate license (preferred)

Job description

Andersen Group Realty of Keller Williams Realty Boston Northwest • Winchester , MA , US

Posted 12 days ago

Description

Director of Operations

This person is a self-starter with a positive attitude who enjoys working with people to achieve tremendous results. Team player who loves a good challenge, has a high level of integrity, and works diligently to exceed expectations. A leader who is also willing to follow and implement someone else’s vision while having fun with colleagues and clients. This person is highly organized, detail-oriented and thrives in helping others grow. This position requires you to be in the office in Winchester, MA. No remote applicants, please.

Job Description:

• Supervises all administrative and marketing processes.
• Trains and manages all employees in conjunction with Team Lead.
• Establishes and executes plans to ensure the smooth operation of the office and attainment of team goals.
• Responsible for creating, tracking, and managing all financial systems.

Responsibilities

• Research and development of all systems for transaction coordination, internal communication, client communication, information and tracking management and central database management to optimize employee time, client experience and company dollars
• Assists as needed and serves as a consultant in the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems
• Developing the organizational structure and pay structure of all administrative personnel and maintaining and keeping to the divisional budget.Continually evaluate systems and structure to meet demands and assess scalability
• Create and maintain an operations manual that documents all systems and standards
• Overseeing bookkeeping, accountants, monthly review of profit and loss statements and researching discrepancies
• Lead and supervise all administrative personnel
• Organization & Management
• Continually improve systems to ensure smooth operations
• Create and maintain new employee onboarding systems
• Train all new employees on team and market center procedures
• Supervise Closing Manager, Inside Sales Agents and Virtual Assistant; work with Team Lead to hold agents accountable
• Track and review team goals weekly
• Attend trainings as needed
• Schedule team travel and training
• Schedule and coordinate vendor visits for team
• Manage website domains and ensure they are being forwarded properly
• Customer/Agent Relationship Building
• Build relationships with the clients
• Acts as gatekeeper for Team Lead
• Provide training and support to all team members
• Conduct weekly coaching meetings with employees – Closing Manager, ISAs, and VA.
• Lead Monthly Operations Meeting
• Purchase and mail referral gifts
• Order all office supplies/Business cards
• Supervise marketing events to generate business
• Order signs and lock boxes

Lead Capture

• Prospect for new clients
• Route buyer and seller appts to appropriate agents
• Manage CRM, autodialer, and directory service. Evaluate ROI every quarter. Track lead sources and lead generation success
• Protect Team Lead's lead generation time
• Write thank you cards and call any referring agents within 48 hours of receiving the lead

Contract to Close

• Supervise lead to close process and hold team accountable
• Manage all databases associated with client experience
• Track all commissions and cap payments
• Order client gifts and materials
• Send and/or coordinate client and agent referral gifts

Qualifications

• Team Player who will help roll up their sleeves and help others
• Working knowledge of the MASS real estate process and contracts
• Benefit to have your real estate license or willing to get one
• Knowledge of the real estate process and procedures here in MA +
• MUST BE IN THE OFFICE
• Knowledge of Keller Williams Command +
• Knowledge of CRM, Follow Up Boss and SISU

Compensation

$75,000 - $110,000 + bonus based on experience

About Andersen Group Realty of Keller Williams Realty Boston Northwest

We are a nationally recognized real estate group in the Greater Boston area and ranked as the #1 Keller Williams team in Massachusetts in 2022 & 2023 with over a billion dollars in residential real estate sales over the past 20 years. As a growing team, we are focused on maintaining our standards through a very selective hiring process. You will work with highly motivated and supportive coworkers who want to see you meet your goals.

We are a growth-oriented organization and provide ongoing training, tools, and systems to improve communication, sales, and other skills to help you thrive in your career. You will join a highly professional, yet welcoming group that enjoys monthly team outings and hosts a variety of customer appreciation events to celebrate our hard work and well-earned client relationships.