Operations Manager - Private Banking (Birmingham)

Delta Capita; Birmingham; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading financial services provider in Birmingham seeks a Vice President for the Private Banking Middle Office. The role involves overseeing Asset Servicing & Operations, ensuring high-quality delivery and operational excellence. Candidates should have a strong background in financial services, particularly in asset servicing and corporate actions. The position requires effective communication with senior stakeholders and strict adherence to risk management standards.

Qualifications

• Proven experience in operational roles within financial services.
• Background in corporate actions, reconciliations, or settlements.
• Ability to work independently with minimal training.

Responsibilities

• Lead the Asset Servicing & Operations function overseeing a team.
• Provide day-to-day workflow oversight ensuring task allocation.
• Build and maintain relationships with stakeholders.
• Ensure compliance with CASS regulations.

Skills

Operational background in financial services

Experience with asset servicing

Stakeholder communication skills

Strong risk and control mindset

Job description

Private Banking Middle Office - Operations Manager - Vice President

12 Month Fixed Term Contract / Permanent

Location - Birmingham

We are seeking a highly experienced Vice President to lead our Asset Servicing & Operations function, overseeing a team responsible for the full lifecycle of corporate actions, settlements, custody processes, and operational governance. This is a hands‑on leadership role suited to someone who combines deep subject‑matter expertise with strong people leadership, operational oversight, and the ability to influence senior stakeholders and drive continuous improvement.

Key responsibilities include:

• Act as the senior escalation point for complex events and market‑specific issues, ensuring high‑quality delivery, strong risk management, and a culture of accountability and operational excellence.
• Provide day‑to‑day workflow oversight of the team, ensuring appropriate task allocation, capacity planning, and coverage across corporate actions and settlements.
• Foster a high‑performing team culture with strong ownership, risk awareness, and continuous improvement mindsets.
• Oversee the processing of mandatory and voluntary corporate action events end‑to‑end, including notifications, client instruction management & event booking.
• Ensure the accuracy and timeliness of reconciliations across internal systems, validating breaks and driving root‑cause remediation.
• Apply deep market knowledge to resolve complex or sensitive issues, such as Japanese market conventions and nuanced event structures.
• Direct oversight of settlement workflows including SWIFT messaging, trade matching, 515s/518s, market‑specific rules, and settlement exception management.
• Build and maintain strong relationships with internal stakeholders, client‑facing teams, custodians, brokers, and senior management.
• Represent the team in governance meetings, risk forums, and business reviews, providing insight into operational performance and control outcomes.
• Ensure static data (SSIs, custody accounts, etc.) is accurately maintained and controlled.
• Uphold and enhance a strong risk and control framework within the team, ensuring adherence to regulatory, internal, and market‑driven standards.
• Ensure compliance with CASS (particularly 6 & 7) and embed these controls into operational workflows.
• Drive operational efficiency, automation opportunities, and process standardisation initiatives in partnership with technology and change teams.
• Uphold strong risk, control, and governance standards.

Headline requirements:

• Operational background within financial services (private banking preferred but not essential).
• Experience across asset servicing, corporate actions, reconciliations, and/or settlements.
• Ability to hit the ground running with minimal product or technical theory training.
• Strong risk and control mindset with proven stakeholder communication skills.
• Familiarity with custody processes, CASS rules, SSIs, and core industry systems.

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.