Operations Manager - Primary Care Pharmacy Services

ZipRecruiter; Bradford; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare organization in Bradford is seeking an experienced Operations Manager to oversee a team of clinical professionals. The successful candidate will manage daily operations in a fast-paced healthcare setting, ensuring compliance and client satisfaction. This full-time, permanent role offers a salary between £40,000 and £50,000, alongside benefits like 25 days holiday and a defined career path.

Benefits

25 days holiday + bank holidays

Defined career path

Employee perks including wellbeing resources

Qualifications

• Experience managing large clinical or multidisciplinary teams (ideally 30–50 people).
• Strong operational background within primary care, PCNs or ICBs.
• Comfortable working in non-hybrid roles with on-site responsibilities.

Responsibilities

• Operationally manage a team of approx. 40 clinical staff across multiple PCN sites.
• Oversee service delivery, compliance, and rota/leave management.
• Manage queries, complaints, and errors, ensuring resolution.

Skills

Managing large clinical teams

Operational management in primary care

NHS operational frameworks knowledge

Presentation of performance data

Detail-focused

Resilience under pressure

Tools

EMIS

SystmOne

Job description

Job Description

Operations Manager – Primary Care Pharmacy Services

Location: Bradford City Centre (On-site only)

Salary: £40,000 – £50,000 per annum (DOE)

Full-Time | Permanent | Monday to Friday

Are you an experienced people leader ready to thrive in a fast-paced healthcare environment?

Do you have the resilience, drive, and structure to manage large clinical teams in primary care?

This award-winning healthcare organisation is scaling rapidly across the UK, partnering with NHS Primary Care Networks (PCNs) to deliver innovative pharmacy-led services that reduce pressure on GPs and improve patient outcomes. They are now looking for a proactive and organised Operations Manager to lead a portfolio of up to 40 clinical professionals, including pharmacists and pharmacy technicians.

The Role:

You’ll be responsible for the day-to-day operational leadership of a high-volume workforce, ensuring compliance, performance, and client satisfaction across multiple GP and PCN settings.

Reporting directly to the COO, this role will be varied, demanding, and critical to the organisation’s continued growth.

Key Responsibilities:

• Operationally manage a team of approx. 40 clinical staff across multiple PCN sites
• Oversee service delivery, compliance, and rota/leave management with support from virtual assistants
• Manage queries, complaints, and errors, ensuring appropriate action and resolution
• Track and report on KPIs (e.g. include complaints and error handling, annual leave tracking, patient/surgery feedback, meeting notes)
• Present formal service reviews to GP surgeries and PCN clients
• Support onboarding, training compliance, CPD and development plans
• Conduct regular staff meetings, maintain team engagement and ensure clear communication
• Contribute to internal process improvements and organic service growth
• Act as a key link between clinical teams and central support functions
• Operate in a fast-paced, high-volume environment requiring structure, flexibility, and hands-on leadership

Ideal Candidate Profile:

• Experience managing large clinical or multidisciplinary teams (ideally 30–50 people)
• Strong operational background within primary care, PCNs or ICBs (essential)
• Comfortable working in non-hybrid roles with on-site responsibilities
• Resilient and highly organised; thrives under pressure and rapid change
• Able to work at pace while remaining detail-focused and people-oriented
• Confident presenting performance data and outcomes to clients and stakeholders
• Strong understanding of NHS operational frameworks and PCN models
• Familiarity with EMIS / SystmOne is desirable

Why Join?

• £40,000 – £50,000 salary depending on experience
• 25 days holiday + bank holidays
• Defined career path with opportunity to step into senior leadership
• Highly supportive senior leadership and peer network
• Access to employee perks including wellbeing resources and retail/travel discounts
• Chance to contribute to one of the UK’s fastest-growing primary care providers

For a confidential discussion, contact Tom Fitch on 02393 874295 or send your CV to [e-mail]

Compass Associates Ltd is acting as a recruitment consultancy for this permanent vacancy.

Referral Bonus: Recommend someone for this role and receive £200 in John Lewis vouchers when they’re successfully placed.