Operations Manager - Pho - Newcastle

Pho Restaurants; North East; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join Pho Restaurants as a Northern Operations Manager, responsible for the profitability and success of multiple restaurants. Play a crucial role in the company’s expansion strategy while leading dedicated teams to uphold high food and service standards. A competitive salary and numerous benefits await the right candidate who values teamwork and quality service.

Benefits

Competitive salary

Complete training programme

Work laptop and mobile phone

Paid travel

Bonus schemes

Amazing staff parties

Free meals

Pension scheme

50% discount in all our restaurants

28 days paid holiday

Benefits platform

Qualifications

• Previous experience as an Operations Manager required.
• Passion for food and customer service essential.
• Ability to drive team progression and site growth.

Responsibilities

• Oversee profitability and success of restaurants.
• Ensure food and service standards are maintained.
• Recruit, train, and manage people effectively.

Skills

Food Quality

Customer Service

People Management

Profitability

Job description

We’re looking for a Northern Operations Manager to join our team!Scotland and North of England.

Reporting into the Operations Director and working closely with the People team, you will be responsible for 6 to 7 of our restaurants. With several new openings in the pipeline, the successful candidate will be involved in our upcoming expansion. We are very food, service, and people-focused, and we are looking for an Operations Manager who shares these passions!

Overview:

You oversee and remain ultimately accountable for the success and profitability of all aspects of restaurant operations in your area, ensuring Pho’s food and service standards are maintained and continuously improved through the right people and practices. As an integral part of the senior team, you communicate the wider company message to all management levels to ensure strategies and initiatives are effectively implemented. You are a role model to your teams and embody the Pho values: Give a shit. We are in this together. Be yourself. Have fun.

Key Areas of Responsibility:

• Profitability & Control
• Food Quality & Safety
• Service Quality
• Recruitment, Training & People Management

What we offer our Operations Managers:

• Competitive salary
• Complete training programme
• Work laptop and mobile phone
• Paid travel
• Bonus schemes
• Amazing staff parties
• Free meals
• Pension scheme
• 50% discount in all our restaurants
• 28 days paid holiday
• Benefits platform

What makes a Pho Operations Manager:

• Great personality and individuality
• Passion and care for your teams to drive their progression and build your Pho Family – you’ve got to give a shit!

• A passion for food and customer service
• Ability to be responsible for the profit and growth of your sites
• Previous experience in an Operations Manager role
• Desire to work closely with the management team and founders to lead our expansion
• Got to give a shit!