Operations Manager - PFI Contract

Vox Network Consultants; Bristol; On-site; GBP 50,000 - 70,000; Full time

Job summary

A service management firm is seeking an experienced Operations Manager to oversee the delivery of a high-profile Private Finance Initiative contract across key justice sites in Bristol. The successful candidate will manage a team of up to 20, ensuring compliance, operational excellence, and client satisfaction. Candidates should have 2-3 years of PFI contract experience and strong leadership qualities.

Qualifications

• 2-3 years' experience managing PFI contracts in the public sector or justice environment.
• Strong background in managing multi-site operations.
• Proven financial and budget management experience.

Responsibilities

• Lead the delivery of a multi-site PFI contract.
• Oversee budgets, service delivery, and performance.
• Support, coach, and develop Site Managers.
• Manage supplier relationships to meet KPIs and SLAs.

Skills

PFI contract management

Leadership

Budget management

Communication

Problem-solving

Education

Technical or FM qualifications (e.g., IWFM, NEBOSH)

Job description

Overview

Vox Consultants are currently looking for an Operations Manager. We're looking for an experienced Operations Manager to lead the delivery of a high-profile Private Finance Initiative (PFI) contract across Avon & Somerset Courts, including Bristol Magistrates Court, North Somerset Courthouse, and Queensway House.

This is a fantastic opportunity for someone with strong PFI contract management experience who can confidently handle the challenges of compliance, lifecycle planning, and stakeholder engagement within a public sector setting. You'll lead a team of up to 20 people, driving operational excellence and ensuring the highest standards of service across three key justice sites.

Responsibilities

• Lead the delivery of a multi-site PFI contract, ensuring compliance with all contractual and lifecycle requirements
• Oversee budgets, service delivery, and performance to deliver long-term value and sustainability
• Support, coach, and develop Site Managers, ensuring statutory compliance and client satisfaction
• Manage supplier relationships, meeting all KPIs and SLAs
• Maintain health and safety standards across all locations
• Plan and deliver annual maintenance and long-term lifecycle schedules
• Lead client meetings and monthly performance reviews
• Promote a culture of governance, compliance, and customer excellence
• Analyse performance data and share insights with site teams
• Conduct staff performance reviews and support team wellbeing
• Drive continuous improvement and sustainability initiatives

About You

• Minimum 2-3 years' experience managing PFI contracts, ideally within the public sector or justice environment
• Strong leadership background managing multi-site operations and diverse stakeholder groups
• Proven financial and budget management experience
• Relevant technical or FM qualifications (e.g., IWFM, NEBOSH) preferred
• Excellent communication, problem-solving, and decision-making skills
• Resilient, proactive, and customer-focused