Operations Manager, Payments

Rocket Lab; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Rocket Lab is seeking a Compliance Operations Manager for UPUK to oversee regulatory compliance in payments. This role is pivotal in ensuring smooth operational processes in line with FCA regulations, requiring strong communication skills and experience within the Electronic Money Institution sector.

Qualifications

• Experience in an operational role at an Electronic Money Institution.
• Broad understanding of Payments operational areas like PSD2 and GDPR.
• Certification in product/project management is a bonus.

Responsibilities

• Ensure compliance with regulatory mandates impacting operations.
• Prepare and submit operational reports as required.
• Lead risk assessment exercises and controls testing.

Skills

Operational Resilience

Business Continuity

Consumer Duty

Cyber Security

Privacy

Technical understanding of payments systems

Strong communication skills

Education

Degree in Engineering and/or Business Management

Tools

Agile

PMP

PRINCE2

Job description

About the Role

Reporting to the COO, this role will be responsible for operational aspects of regulatory requirements for payments activities within Uber Payments UK, a UK-based Electronic Money Institution (EMI). This role will be key in ensuring compliance with FCA regulations and industry best practices by ensuring that operational processes are run smoothly and robustly.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Ensure compliance with specific regulatory mandates impacting UPUK’s operations such as Operational Resilience, Business Continuity, Consumer Duty, Cyber Security and Privacy
2. Implement necessary changes to operational processes to ensure compliance.
3. Prepare and submit internal and external operational reports as required
4. Support external and internal audits to identify and address compliance gaps in UPUK’s operations
5. Be the lead on risk assessment exercises and controls testing for UPUK operations
6. Be the lead on UPUK Ops policies and SOP frameworks
7. Collaborate with engineering, risk, compliance, legal, engineering, Payment Ops, and CommOps teams.
8. Collaborate with LoBs on new products and initiatives impacting UPUK

---- Basic Qualifications ----

1. Degree in Engineering and/or Business Management
2. Experience in an operational role at an Electronic Money Institution or a Payment Institution.
3. Broad understanding of key Payments operational areas such as Operational Resilience, Financial Crime, PSD2, Consumer Duty, and GDPR
4. Technical understanding of payments systems, processes and integrations.
5. Strong written and verbal communication skills

---- Preferred Qualifications ----

1. Certification in product management or project management (e.g., PRINCE2, PMP, Agile).
2. Experience of working in an e-commerce business

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].