Operations Manager - Patient Care

Nexus; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare company seeks an Operations Manager for Patient Care in London. You will oversee a team of 30, enhance service delivery, and implement operational improvements while maintaining positive relationships and meeting strategic goals. The role requires strong leadership and data-driven decision-making skills. Excellent salary and benefits are offered.

Benefits

Benefits package

Qualifications

• Experience in a similar role is essential.
• Ability to use data to enhance performance.
• Strong communication skills for presenting ideas.

Responsibilities

• Manage the operations team of approximately 30 personnel.
• Implement improved operational procedures across all shifts.
• Collaborate with senior management to develop KPIs and drive improvements.

Skills

Data analysis

Communication

Decision-making

Professional conduct

Tools

Microsoft Excel

BI tools

Job description

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Operations Manager - Patient Care, London

Client: Nexus

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 20a2cd3bb260

Job Views: 4

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Operations Manager for Patient Care

Our client is seeking to recruit a seasoned professional, ideally with experience managing patients and their transportation.

The role involves organizing and managing a team of approximately 30 personnel.

This position operates over two shifts from Monday to Friday: 6:00 am to 4:00 pm or 12:00 noon to 9:00 pm.

Working in a team environment is crucial for success; therefore, maintaining positive relationships with colleagues is essential.

Providing excellent service is vital for our expansion and maintaining the trust of our partners.

The Operations Manager ensures consistent service delivery by using data metrics and staff development to drive continuous improvement, staff retention, and business scaling.

Responsibilities include:

• Managing all staff within the operations group, including onboarding/offboarding, shift optimization, holidays, sickness, absenteeism, and performance management.
• Implementing improved operational procedures across all shifts, including standardizing call answering, customer management, issue reporting, and maintaining a professional work environment.
• Understanding and managing operational technology, primarily Echo, telecoms, and future innovations.
• Collaborating with the Operations Director and COO to develop KPIs and using them to drive improvements.
• Working with the Driver Services Manager to fairly allocate patient journeys and support driver earnings.
• Coordinating with the Head of Fleet to match supply with demand and meet SLA criteria.
• Partnering with the sales team and senior management on new business integration.
• Managing daily pricing exceptions accurately.
• Working with the Head of Compliance & Training to address queries and issues.

Skills required:

• Experience in a similar role is essential.
• Ability to use data to enhance performance.
• Strong communication skills for presenting ideas to senior management.
• Professional conduct aligned with healthcare core values.
• Decision-making skills considering urgency, importance, and risks.
• Proficiency in Microsoft Excel and BI tools.

Personal Skills:

• Qualified
• Determination and persistence
• Critical thinking
• Willingness to learn
• Team skills

This is an office-based position, Monday to Friday, based in Hampstead, North London.

The salary range is £40K - £50K plus benefits.

Please send your CV in Word format along with your salary expectations and availability.