Operations Manager, Organizational Learning & Development - U.S./U.K./Canada - Remote

Worldwide Clinical Trials; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global clinical research organization in the UK is seeking an Operations Manager, Learning and Development. The role focuses on overseeing LMS system administrators, driving process improvements, and managing analytics for learning initiatives. Ideal candidates will have a degree in a relevant field and at least 8 years of related experience, including managing global teams. This position fosters a diverse and inclusive work environment.

Qualifications

• 8 years’ experience in LMS administration, learning and development, or a related field.
• Proven experience in managing a global team of LMS system administrators.
• Understanding of GxP, GCP, ICH, global regulatory, and validation requirements.

Responsibilities

• Oversee and manage LMS system administrators, ensuring efficient operation.
• Drive process improvements for study-specific learning management.
• Manage assignment analytics and reporting for learning initiatives.

Skills

LMS administration

Process improvements

Team management

Organizational skills

Project management

Education

Degree in Business, Information Technology, Education, or related discipline

Job description

Overview

We’re Worldwide Clinical Trials, a global midsize CRO with more than 3,500 experts who push boundaries, innovate and invent to improve lives. Our mission is to work with passion and purpose every day to improve lives, and we are looking for others who value this pursuit. We are committed to a diverse and inclusive environment that enables professionals from all backgrounds to succeed and thrive.

What People Services does at Worldwide Clinical Trials: The PSC Department partners with business leaders and employees to provide an exceptional customer/employee experience by developing strategies to optimize the attraction, engagement, and performance of our people.

What you will do

The Operations Manager, Learning and Development, will oversee LMS system administrators and ensure process improvements for both study-specific and general learning management and development. This role involves managing assignment analytics and reporting and executing all LMS administrative tasks. The position serves as the business owner of the LMS system but does not include responsibilities as the system owner.

• Oversee and manage LMS system administrators, ensuring efficient and effective operation of the learning management system
• Drive process improvements for study-specific learning and development management, enhancing the overall user experience and system functionality
• Manage assignment analytics and reporting, providing insights and data-driven recommendations to support learning and development initiatives
• Collaborate with instructional designers and other stakeholders to ensure seamless integration and alignment of learning content within the LMS
• Develop and implement best practices for LMS administration, ensuring compliance with organizational standards and policies
• Monitor and troubleshoot LMS support issues, providing timely resolutions and support to system users
• Conduct regular quality review activities of the LMS to ensure data accuracy and system integrity
• Provide training and support to LMS system administrators, fostering a culture of continuous improvement and professional development
• Stay up to date with the latest trends and advancements in LMS technology, incorporating innovative solutions into the organization\'s learning strategy
• Perform other duties as assigned

Your experience

• Degree in Business, Information Technology, Education, or related discipline
• 8 years’ experience in LMS administration, learning and development, or a related field
• Proven experience in directly managing a global team of LMS system administrators and driving process improvements
• Understanding of GxP, GCP, ICH, global regulatory, and validation requirements
• Strong organizational skills, with the ability to manage multiple projects and priorities in a fast-paced environment
• Ability to work effectively in a matrix environment, fostering a culture of continuous improvement and professional development

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law