Operations Manager (One Devon People Digital)

NHS; Exeter; On-site; GBP 53,000 - 61,000; Full time

Job summary

A leading healthcare provider in Devon is seeking a Digital Operations Manager to oversee HR systems and support digital services. The role involves agile leadership, managing supplier standards, and strategic planning for workforce systems.

Benefits

27 days annual leave

NHS Pension scheme

Cycle to Work scheme

Flexible working

Qualifications

• Experience leading service teams using agile and Scrum practices.
• Ability to manage suppliers ensuring standards for accessibility and security.

Responsibilities

• Lead the service team using agile and Scrum practices.
• Manage and prioritise a backlog contributing to the product roadmap.
• Plan and organise complex product/system activities.

Skills

Agile

Scrum

Service Design

Stakeholder Engagement

Data Governance

Job description

Job summary

The Digital Operations Manager is a key role in the One Devon People Digital team, responsible for delivering the Workforce System and supporting wider HR digital services. You will own and oversee the successful management and enhancement of HR systems.

Please note: Only applicants currently employed by the Partners of One Devon People Digital will be considered at this stage.

Main duties of the job

For detailed responsibilities, please refer to the job description section below. As a vital member of the Royal Devon University Healthcare NHS Foundation Trust, you will join an exceptional team dedicated to helping our patients stay healthy when they need it most.

About us

Covering Northern, Eastern, and Mid Devon, we employ over 15,000 staff, making us the largest employer in Devon. We serve more than 615,000 people across over 2,000 square miles, providing emergency, specialist, and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). We also deliver integrated health and social care services, primary care, specialist community services, and Sexual Assault Referral Centres (SARC). Our advanced technology and research collaborations enable us to offer world-class care. Join us as we continue our integration journey.

Details

• Date posted: 16 May 2025
• Pay scheme: Agenda for change
• Band: Band 8a
• Salary: £53,755 to £60,504 a year pro rata
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 185-217-10448
• Location: Royal Devon and Exeter Hospital, Barrack Road, Exeter, Devon, EX2 5DW

Job description & Responsibilities

For detailed information, please click the link below.

Role overview:

• Lead the service team using agile and Scrum practices, setting processes, outcomes, and prioritising work to a minimum viable product (MVP).
• Manage and prioritise a backlog contributing to the product roadmap.
• Plan and organise complex product/system activities, formulate and adjust strategies, and lead annual business continuity exercises involving suppliers and users.
• Work with the Assistant Director to develop strategic plans on HR technology impacting the entire partnership, and prepare plans for workforce systems.
• Manage suppliers ensuring standards for accessibility, security, and data governance are met, and acceptance criteria are fulfilled.
• Guide and coach the service team across digital areas including service design, collaborating closely with stakeholder engagement, enterprise architecture, programme management, and business intelligence teams.

Working Pattern: 37.5 hours per week

Interview Date: To be confirmed

Contact: Aaron Werner, Assistant Director of One Devon People Digital at [e-mail]

This vacancy is for internal applicants within the Partners of One Devon People Digital. Bank workers are not eligible. Priority will be given to staff with Priority and 'At Risk' status, including NHS At Risk staff across Devon.

The Trust reserves the right to close the vacancy early once sufficient applications are received.

About the Trust

Established in April 2022, the Royal Devon University Healthcare NHS Foundation Trust unites the expertise of the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We support staff development through funding for qualifications, CPD, and rotations, fostering a healthy work-life balance with flexible working and family-friendly policies. Starting with 27 days annual leave (plus bank holidays), increasing to 33 days. Staff have access to occupational health, discounts, salary sacrifice schemes, car leasing, and the NHS Pension scheme. Other benefits include the Cycle to Work scheme and various discounts. We are eager to hear from interested candidates.