Operations Manager - Norfolk - Professional Services

Lord Search & Selection; Norwich; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading professional services team is seeking an Internal Operations & People Lead. This behind-the-scenes leadership role will focus on driving accountability and shaping workplace culture while overseeing HR processes and performance management. The ideal candidate is an emotionally intelligent leader with proven operational experience, ready to make a real impact within a purpose-driven environment.

Benefits

Hybrid & Flexible working

25 days annual leave

Will consider full or part time

Parking

Other benefits

Qualifications

• Proven experience in people management or operational leadership.
• Confidence in handling sensitive performance and HR matters.
• Familiarity with compliance frameworks (HR, data protection, AML).

Responsibilities

• Championing a healthy workplace culture through strong people leadership.
• Managing senior team performance with clarity and consistency.
• Leading HR processes from hiring to exit, including training and development.
• Producing insight-driven reports to inform leadership decisions.

Skills

People Management

Operational Leadership

Communication

Organisational Skills

Change Management

Job description

Internal Operations & People Lead - Professional Services - Norfolk

Looking for a role where you can shape culture, drive accountability, and enable leadership to focus on strategy and growth?

We're seeking a confident, emotionally intelligent leader to oversee internal operations and performance across a values-led professional services team.

What You'll Be Doing:

• Championing a healthy workplace culture through strong people leadership

• Managing senior team performance with clarity and consistency

• Leading HR processes from hiring to exit, including training and development

• Keeping policies, compliance, and risk practices up to date and watertight

• Coordinating IT and security protocols with external support

• Streamlining internal systems to ensure smooth delivery and resource planning

• Producing insight-driven reports to inform leadership decisions

• Supporting succession planning and stepping in to reduce leadership bottlenecks

What You'll Bring:

• Proven experience in people management or operational leadership

• Confidence in handling sensitive performance and HR matters

• Familiarity with compliance frameworks (HR, data protection, AML)

• Strong communication and organisational skills

• A proactive, structured approach to managing change and internal growth

Package:

• Hybrid & Fleixble working
• 25 days annual leave
• Will consider full or part time (4 days pw)
• Parking
• Other benefits

This is a behind-the-scenes leadership role with real impact - ideal for someone who thrives on improving how teams work together, and who's ready to step into a trusted right-hand role within a purpose-driven environment.