Operations Manager - MOXY London Stratford

Hotel Co 51; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the hospitality sector is seeking an enthusiastic Operations Manager for their Moxy London Stratford hotel. This role requires a hands-on leader to enhance guest experiences and efficiently manage hotel operations. With a focus on customer service, multitasking, and a vibrant personality, the ideal candidate will thrive in the energetic atmosphere of Moxy Hotels.

Benefits

Health Cash Plan

Discounted room rates at Marriott hotels

Discount on Food & Beverages at Marriott hotels

Enhanced maternity/paternity/adoption pay

Pension scheme

Twenty-eight holidays, increasing to thirty-three

Qualifications

• Minimum 2 years hotel management experience.
• Minimum 2 years team management.
• Experience with Food & Beverage operations.

Responsibilities

• Support the General Manager in all management aspects.
• Handle customer service and guest relations.
• Recruit and develop the hotel team.

Skills

Customer service

Leadership

Multitasking

Communication

Tools

Property management system

Point of Sale system

Job description

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Operations Manager (Assistant Captain) - MOXY London Stratford

This position is based on a full time contract.

Gross salary - £competitive

We're looking for someone who doesn't just manage from behind a screen. This is a hands-on leadership role where you'll live and breathe the MOXY vibe - rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it's handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you're the one leading by example. If you're the kind of person who thrives in the buzz of the lobby, not the silence of the back office - we want to meet you.

Main Tasks and responsibilities

• Supports the General Manager in all aspects of the management of the hotel
• Customer service, guest relations and creating positive guest experiences
• Recruits and develops a team that delivers excellent service the Moxy way
• Ensure a profitable hotel operation in line with company goals
• Manage the team effectively and enforce company policies
• Actively involved in the day to day tasks of the team
• Strong Food & Beverage background - you know the ins and outs of running an F&B operation.
• Managing Food & Beverage outlets the Moxy way
• Manage hotel room inventory and checking guests in/out the Moxy way
• Follow all food safety, licensing and health and safety policies to work safely
• Promote and support the Moxy brand and the Marriott Bonvoy loyalty program

We're looking for someone with Moxie, which is all of these things:

• Have high energy and a fearless do-it-yourself attitude
• Good with people and enjoy chatting with guests
• Skilled multi tasker who can balance hard work with great service
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Must have minimum 2 years hotel management experience
• Must have minimum 2 years team management
• Must have property management system (preferably Opera) experience
• Knowledge of Point of Sale system (preferably Micros)
• Knowledge of Food Safety & Licensing laws
• Knowledge of maintaining brand standards
• Event management, marketing or social media experience
• Personal experience of travel and travel industry

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

*a personality assessment can be part of the recruitment process*

About Hotel Co 51

Hotel Co. 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company's pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

About Moxy Hotels

Moxy offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all - forever giving its guests permission to Play On #atthemoxy. For more information, visit moxyhotels.com and Play On #atthemoxy on Instagram. Moxy is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits, including free nights and Elite status recognition.

About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.