Operations Manager (Motor Insurance)

CKB Recruitment Ltd; Chertsey; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading insurance firm in Chertsey is seeking an Operations Manager to drive operational excellence and process improvements. The role involves assisting with day-to-day operations, managing initiatives, and enhancing customer support. Ideal candidates have a minimum of 2-3 years in operations management or 3+ years in product management within the insurance industry. Salary ranges from £40k to £50k, plus bonuses.

Benefits

Bonus scheme

Onsite parking

Access to onsite gym

Qualifications

• 2-3 years hands-on operations management experience within insurance.
• 3+ years in a Product Management role in insurance (preferably Van or Motorbike Insurance).

Responsibilities

• Assist the Operations Director with day-to-day operations.
• Manage delivery of cross-functional initiatives and streamline workflows.
• Drive efficiency in customer support operations.

Skills

Operations management

Problem-solving

Process improvement

Job description

Overview

Do you have at least 2-3 years experience gained in a hands on operations management role within insurance, or 3 years plus experience in a Product Management role in the insurance industry (particularly if this is gained in Van or Motorbike Insurance)? If you can answer yes to either of these questions then we have a truly career defining opportunity for you to join a superb insurance business, who are making real waves in the insurance market.

Founded in 2016 and with a headcount currently sat at 60, this insurance firm specialise in providing Motor Insurance for young people, and are one of the market leaders in this space. They offer a dynamic and rewarding culture here, where the sky really is the limit for you if you are driven, career minded and ambitious. Most managers here have progressed through the ranks, so the onward career opportunities here really are limitless. They have some pretty well known and impressive investors too, with big plans to continue their impressive growth over the next few years increasing both business headcount and gross written premium.

About the role

This fast-growing, customer-first insurance provider who focus on delivering accessible and affordable motor insurance for young drivers and first-time policyholders and are redefining the insurance experience through innovation, transparency, and a deep understanding of their customers\' needs.

As they scale, they are looking for a hands-on Operations Manager who thrives in a fast-paced environment and is ready to roll up their sleeves to drive day-to-day operational excellence and operational process improvement projects. This role is central to ensuring their processes run smoothly, new initiatives are delivered on time, their customers are supported effectively, and their teams are aligned and effective. This will also involve some product development too, with the building out of product lines and reporting lines too.

Responsibilities

Reporting directly to the Chief Operating Officer, you will assist the Operations Director with the day-to-day running of the core functions and systems, manage the delivery of cross-functional initiatives, help streamline workflows, and drive efficiency in customer support operations.

This is a highly practical role requiring someone who can lead from the front, solve problems in real time, and implement improvements that make a tangible impact.

Qualifications

• 2-3 years hands-on operations management experience within insurance, or 3+ years in a Product Management role in insurance (preferably Van or Motorbike Insurance).

Benefits / Details

Salary on offer is £40k-50k, plus bonus. Office hours are Monday to Friday 9am to 5pm (office based). There is onsite parking (driving to the office is required) and an onsite Gym for all staff to use.

How to apply

If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment