Operations Manager – ML050

Metroline; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading transportation company seeks an Operations Manager to oversee financial and operational performance at its garage. The ideal candidate will have experience in staff management and budget oversight, along with strong communication skills. You will lead a team, ensuring compliance with standards while motivating staff. This role offers a full-time schedule, Monday to Friday, in London.

Qualifications

• Experience as a supervisor or team leader supporting staff management and service delivery.
• Experience in investigations, grievances, and disciplinary procedures.
• Experience in managing performance and setting targets.
• Experience in budget management.
• Experience working in a unionized environment.

Responsibilities

• Assist with the preparation of the financial budget for the garage.
• Ensure performance meets or exceeds Company standards.
• Manage operational and administrative staff activities.
• Ensure compliance with laws and company policies.
• Inspire and motivate staff; encourage teamwork.

Skills

Excellent written and spoken English

Strong attention to detail

Ability to work effectively as part of a team

Ability to work well under pressure

Excellent interpersonal and organizational skills

Proactive, methodical, and results-oriented

Highly organized and motivated

Exceptional customer service skills

Problem-solving abilities

Understanding of operational management

Education

Management CPC qualification

Job description

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Department: Operations Location: Various Closing Date: August 15,

Job Summary

The Operations Manager is responsible for the delivery of the financial and operational performance of the garage in line with the performance objectives required by the Company.

Main Responsibilities

1. Responsible for assisting with the preparation of the financial budget for the garage and once agreed, ensuring that objectives and targets are achieved in the areas for which the jobholder has specific responsibility;
2. Ensures that the performance of the garage and their areas of responsibility meet or exceed the standards laid down by the Company and TfL;
3. Manages and controls the activities of operational and administrative staff to ensure performance against targets and minimize underperformance;
4. Ensures that driving staff attend work as required and carry out duties diligently, in line with company policies and legislation, through regular monitoring and appropriate disciplinary actions;
5. Ensures timely and efficient administration of the garage to support operations and provide necessary information to the Garage Manager and head office;
6. Inspires and motivates staff, encouraging teamwork to enable them to reach their full potential;
7. Uses various communication techniques to improve staff performance;
8. Through coaching, counseling, and the Company Performance Management system, ensures staff development and training to realize potential;
9. Promotes a harmonious working relationship between union, staff, and management, and properly applies disciplinary policies, including hearings for disciplinary and grievances;
10. Maintains health and safety standards within their area, reporting issues affecting safety to the Garage Manager or safety standards manager;
11. Performs ad hoc tasks, projects, and additional duties as required;
12. Ensures legal and contractual compliance with prevailing legislation and policies;
13. Deploys resources efficiently within the garage to achieve maximum performance, cost-effectiveness, and sustainability.

Essential Criteria

• Experience as a supervisor or team leader supporting staff management and service delivery;
• Experience in investigations, grievances, and disciplinary procedures;
• Experience in managing performance and setting targets;
• Experience managing short-term and long-term absence;
• Experience in budget management;
• Experience working in a unionized environment;

Management CPC qualification (working towards or willing to complete).

Competencies & Skills

• Excellent written and spoken English, with clear communication skills at all levels;
• Strong attention to detail;
• Ability to work effectively as part of a team;
• Ability to work well under pressure;
• Excellent interpersonal and organizational skills;
• Proactive, methodical, and results-oriented;
• Highly organized, motivated, and able to prioritize workload;
• Exceptional customer service skills, with a natural support and guidance approach;
• Ability to use initiative and solve problems;
• Credibility to build professional relationships with employees and managers;
• Discreet in managing confidential matters;
• Understanding of service requirements and daily operational management;
• Ability to influence and persuade decision-makers;
• Team player willing to develop others to enhance team and individual performance.

Hours of Work

38 hours per week, Monday to Friday, with flexibility required to meet business demands.

The Equality Act

Metroline is an equal opportunity employer. All qualified applicants will receive consideration for employment with regard to legal obligations concerning protected characteristics such as age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.