Operations Manager ( Maternity Cover)

PET-Xi; Coventry; On-site; GBP 35,000 - 45,000; Full time

Job summary

A premier vocational training provider in Coventry seeks an Operations Manager on a 12-month contract. The successful candidate will oversee course operations, manage procurement, and coordinate communications effectively. Responsibilities include booking management, setting up virtual classrooms, and maintaining strong client relationships. Strong operational and communication skills are essential. This position offers a unique opportunity to impact educational services positively.

Qualifications

• Strong operational management skills.
• Proficient in procurement and resource management.
• Excellent communication and stakeholder management abilities.
• Experience in booking management and administration.
• Ability to set up virtual classrooms and manage technology requirements.
• Knowledge of asset and inventory management.
• Financial coordination experience.

Responsibilities

• Oversee all operations relating to courses and educational institutions.
• Manage procurement of essential resources for courses.
• Organize operational communications and inboxes.
• Verify course bookings and manage scheduling.
• Handle course booking administration and documentation.
• Ensure delivery readiness for successful course execution.
• Set up and manage virtual classrooms using various platforms.
• Implement processes for smooth operations.
• Manage learner laptops and inventory.
• Accurate financial information coordination.
• Maintain communication with clients and stakeholders.
• Gather client feedback for continuous improvement.

Job description

PET-Xi Training is a leading provider of high-quality vocational training and educational services. With a passion for transforming lives through education, we aim to provide exceptional learning experiences and empower individuals to achieve their full potential.

We are looking to recruit for an Operations Manager on a 12 month contract.

Responsibilities

• Operational Management: Oversee and manage all aspects of operations relating to courses and educational institutions. Act as the main point of contact for school partners, ensuring smooth coordination and execution of programmes. Build and maintain strong relationships with clients to ensure continued successful collaboration and service delivery.
• Procurement and Resources: Responsible for ordering essential resources for courses, including stationery and printed items (e.g. course materials, handouts, promotional materials). Ensure that all required items are procured in a timely manner and are available to support the efficient execution of courses and programmes.
• Communications Management: Effectively manage and organise several operational inboxes, including personal correspondence and those related to school operations, ensuring that all communication is handled professionally and efficiently.
• Course Booking Management: Monitor and verify all incoming course bookings to ensure the organisation does not exceed its capacity. Manage the scheduling and workload, ensuring that all courses are booked within operational capacity limits and that resources are appropriately allocated to meet demand.
• Booking Administration: Handle the entire process for course bookings, including contact preparation, agreement reviews and sending out welcome packs to clients. Ensure that all documentation is accurate, comprehensive and sent in a timely manner to avoid delays in the delivery of educational services.
• Delivery Readiness: Ensuring that clients have the information they need for successful course delivery, such as appropriate content selection, rooming and technology requirements.
• Virtual Classrooms: Set up virtual classrooms when required using bespoke platforms such as the VLE, “Big Blue Button” or Microsoft Teams. Ensure that learners receive the appropriate links or account details for virtual classroom access in a timely manner.
• Processes and Tracking: Implementing and following processes to ensure smooth running of all operations. Developing new, efficient ways of tracking and sharing information when required.
• Asset and Inventory Management: Managing the supply of learner laptops and tracking where they are and who has responsibility for them. Ensuring they are returned in good, usable condition.
• Financial Coordination: Ensuring financial information is recorded accurately.
• Communication and Stakeholder Management: Maintain open lines of communication between Operations team and other departments within the organisation. Ensure stakeholders are kept up to date on the status of bookings, operational issues and any other relevant information. Foster collaboration and teamwork to ensure seamless operations across the board.
• Client Communication: Ensure clear and professional communication is maintained with clients so that expectations are clear between all parties.
• Feedback and Continuous Improvement: Gather feedback from clients regarding the delivery of courses, student experience and overall programme success. This feedback is to be collated and shared with the customer, providing insight into any areas for celebration or improvement. Follow up where necessary to address concerns.