Operations Manager - M&E

Oscar & Harvey Limited; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Facilities Management is seeking an Operations Manager based in Wakefield. This critical role involves overseeing teams, managing client communications, and ensuring project compliance. Ideal candidates will possess strong leadership skills, electrical engineering knowledge, and a commitment to customer service.

Qualifications

• Experience managing Electrical Engineering teams.
• Excellent communication and organizational skills.
• Ability to work remotely and adapt to changes.

Responsibilities

• Oversee the administrative team and manage operational tasks.
• Conduct weekly customer meetings and supervise project progress.
• Ensure compliance with industry accreditations and manage day-to-day operations.

Skills

Customer skills

Attention to detail

Problem-solving

Project delivery

Organizational skills

Education

Electrical Engineering qualifications

Tools

Microsoft Office

Job description

Our client, based in central Wakefield, is a true innovator in the world of Facilities Management. They genuinely value their employees, and you will be treated as a colleague where your ideas and input will be valued.

Due to continued business growth, they are looking to hire an Operations Manager to join their team. This is a pivotal role, where you will be part of the Senior Management Team (SMT) and report directly to the Managing Director (MD).

The customer is at the heart of everything this business does, and it shows! They work with some of the biggest names in their sector and have a reputation based on excellence. This is a truly exciting time to join them and be part of their continued growth journey.

The role:

• Line management responsibilities—development, recruitment, and performance management
• Oversee the administrative team and Qualifying Supervisor to ensure the timely completion and dispatch of certifications to clients
• Plan and allocate labour efficiently for the engineering team and manage escalated issues
• Lead weekly engagement team meetings with all staff members to track work progress
• Conduct weekly customer meetings with stakeholders to monitor project status
• Supervise specific projects and act as the principal duty holder (with potential to develop into this role)
• Verify the accuracy of labour hours logged in CRM to ensure precise wage calculations, in collaboration with the Financial Team
• Oversee and approve invoices in partnership with the Financial Team to guarantee accurate and prompt billing to clients
• Review and approve purchase orders before dispatch, in coordination with the Financial Department
• Oversee the generation of quotes for all jobs
• Generate and provide Risk Assessments and Method Statements to customers
• Attend and lead pre-start meetings and site surveys
• Ensure compliance with industry accreditations and renew certifications such as Constructionline, SafeContractor, and NICEIC
• Coordinate with all client stakeholders to ensure engineers receive appropriate access
• Identify and pursue upselling opportunities when available
• Manage day-to-day operations, ensuring adaptability when plans change or job reassignments are necessary
• Collaborate with office staff to guarantee engineer allocations prior to job commencements

The person:

• Excellent customer skills and customer empathy
• Line management experience, especially managing Electrical Engineering Teams
• Electrical Engineering qualifications are desirable
• High standards of accuracy and attention to detail
• Excellent written, analytical, and verbal communication skills
• Proficient IT skills, including Microsoft Office (Outlook, Word, Excel)
• Strong organizational skills with effective problem-solving and project delivery capabilities
• Excellent time management skills to prioritize, plan, and organize daily activities to meet deadlines and objectives
• Interpersonal skills with a confident, professional telephone manner, ownership, tenacity, and a sense of humor
• A can-do attitude and positive outlook
• Ability to work remotely and self-start with limited supervision
• Supportive of the Commercial Director, FD, and senior team with last-minute requests and high ambiguity situations