Operations Manager - Luxury Beauty Retailer

JR United Kingdom; Stevenage; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading company in the luxury beauty industry is seeking an Operations Manager to ensure smooth operations across various functions. This role involves collaboration with international stakeholders and covers areas like stock forecasting and retail partner management. The ideal candidate should have a broad operational background, specifically in e-commerce, and be adaptable to various roles within the business.

Benefits

Flexible salary

Full onboarding support

Qualifications

• Broad operational experience in small to medium-sized e-commerce.
• Hands-on experience with Shopify and Amazon Seller Central.
• Strong problem-solving skills and adaptability.

Responsibilities

• Oversee and coordinate shipments and retail purchase orders.
• Manage product registrations and compliance with international standards.
• Assist with recruitment and HR processes.

Skills

Problem-solving

Adaptability

E-commerce experience

Operations management

HR

Customer service

Marketing

Tools

Shopify

Amazon Seller Central

EDI platforms

Klaviyo

Job description

Operations Manager - Luxury Beauty Retailer, stevenage

Client:

Caramel Talent

Location:

Job Category:

Other

Virtual job fairs

-

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Overview:

An exciting opportunity has arisen for an Operations Manager to join a growing team within the luxury beauty industry. This role is integral to ensuring smooth day-to-day operations across multiple functions, requiring an all-rounder who has worked in an e-commerce brand and is comfortable wearing multiple hats.

Rather than focusing solely on logistics, this position involves overseeing general business operations, stock forecasting, retail partner management, product registrations, and stepping into other areas when needed. You’ll have the opportunity to collaborate with stakeholders across the business - both locally and internationally, including in the U.S., UK, and UAE - while building your book of business/network of clients.

Virtual job fairs

The ideal candidate will have experience working in a smaller business where adaptability is key, and they will be proactive in problem-solving across operations, HR, recruitment, marketing, customer service, and compliance.

Key Responsibilities:

• Oversee and coordinate shipments from manufacturers to warehouses but without a focus on complex logistics.
• Manage retail purchase orders, delivery notes, and invoicing processes.
• Forecast demand and monitor stock levels to ensure smooth operations (though deep forecasting expertise is not essential).
• Handle retailer and product registrations across multiple countries, particularly for beauty and personal care products (e.g., UAE compliance requirements).
• Support back-end management of Shopify, including updating product listings and monitoring website performance.
• Assist with recruitment and HR, ensuring smooth internal processes.
• Liaise with new retailers and onboard them efficiently, including managing documentation for larger department stores.
• Oversee Amazon Seller Central operations, ensuring smooth listing and shipment processes for UK and US markets.
• Align with other departments such as Marketing and Social Media, stepping in to respond to comments or escalations when required.
• Step into customer service issues when necessary, though a dedicated customer service team is in place.
• Ensure smooth accounts and finance operations related to retail orders.
• Support compliance with international product registration processes, ensuring that products meet country-specific regulations.
• If experienced, assist in overseeing EDI platforms for order processing.

Ideal Candidate Profile:

• Broad operational experience in a small to medium-sized e-commerce business, preferably in: Beauty, Skincare, Personal Care, Wellness Products, Feminine Hygiene, Luxury Retail & Apparel, and E-commerce.
• Comfortable working in a dynamic environment where responsibilities span multiple departments.
• Hands-on experience with Shopify is required.
• Experience with Amazon Seller Central is a big plus.
• Familiarity with EDI platforms is highly desirable.
• Some knowledge of Klaviyo would be beneficial, though not essential.
• Experience managing retail partner onboarding and purchase orders.
• Strong problem-solving skills and ability to adapt when different challenges arise.
• An all-rounder who can step into different areas such as HR, recruitment, customer service, and marketing when needed.
• Immediate availability or a maximum one-month notice period is preferred.

Salary & Benefits:

• Up to £45,000 per annum (flexible for the right candidate).
• Remote role, open to candidates based anywhere in the United Kingdom.
• Immediate start preferred, with full onboarding support.

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Created on 04/06/2025 by JR United Kingdom