Operations Manager London - Soft Services (cleaning/security)

ZipRecruiter; London; On-site; GBP 40,000; Full time

Job summary

A leading facilities management company seeks an enthusiastic Operations Manager to lead operations across Southeast London. This permanent, full-time role involves overseeing contracts, managing teams, and driving performance. The ideal candidate will possess strong leadership skills, a SIA Licence, and extensive experience in facilities management, especially in security and cleaning services.

Qualifications

• 5 years within a security, cleaning, or wider facilities management role.
• Understanding of current HR law, practices, and principles.
• Experience managing remote and mobile operations teams.

Responsibilities

• Oversee successful running of all contracts with cleaning/security services.
• Conduct quality audits and client meetings weekly.
• Manage onboarding of new employees, along with the HR team.

Skills

Problem solving ability

Fantastic people skills

Proficiency with Microsoft Office

Education

SIA Licence

BICS, IOSH certification

Job description

Job Description

Start Date: Immediate hire

Job Type: Permanent/ Full-time

Candidate location: Ideally South-East London, will cover London, Brighton, Egham

Weekly hours: 40 (overtime when necessary)

Schedule: Monday - Friday and weekend work when necessary

Annual salary: £40K PA plus vehicle allowance/vehicle expenses if using their personal car

We are looking for an outstanding Operations Manager, with the talent, ambition, and loyalty to flourish in a fast growing and exciting FM business. You will be highly motivated to lead operations on the ground and drive performance in all areas of the business. You must understand that the role as Operations Manager in a people focussed company like HPS, is demonstrably hands on and you will be excited and passionate about leading from the front.

Overview of HPS

HPS is a , vibrant, exciting, fast-growing company, operating across the UK. HPS has a very strong brand reputation and currently provides the following services to clients in the B2B Residential Accommodation, Student Accommodation, and Education sectors.

• Cleaning
• Security/Concierge
• Mechanical & Electrical (managed by a separate dedicated team)
• Window Cleaning
• Specialist Deep Cleaning services
• Support Services ( Window Cleaning, Pest Control, Waste Management)

About the role

Reporting to the Accounts Manager, you will be the lead operations manager for your specific region. Your duties will be to oversee the successful running of all contracts with cleaning/security services, within the region (approximately 15-20 sites) and you will be responsible for mobilising all new contracts and projects that the sales team wins so you must be a strong team player and excellent communicator.

The role is 80% security focussed, however there are also HPS cleaning teams deployed on some contracts in the region.

Key Responsibilities:

Recruitment:

• Interview efficiently for all vacancies
• Manage on-boarding of new employees, with support from the HPS HR team.

Mobilisation:

• Be able to create site specifications and method statements
• Collaborate with the office team to order necessary chemicals, equipment and uniform
• Manage TUPE processes where relevant, with support from the HPS HR team.

Management:

• Visit every site on a weekly basis to conduct regular quality audits and face to face meetings with client site contact; offer support and communicate with the HPS team on-site
• Conduct monthly and quarterly client meetings
• Complete client SLA/KPI reporting
• Oversee rotas, holiday planning, payroll (checking hours worked monthly for each employee)
• Manage day to day operational challenges

You will be measured on three main KPI’s:

• Contract GP
• Client and staff satisfaction via net promoter score
• Establishment (as many vacancies filled as possible)

Person's Specification

Qualifications:

• BICS, IOSH certification and IWFM is useful, but not essential.
• SIA Licence (frontline or non-frontline) is essential.

Experience:

Candidates will be (but not excluded) that can demonstrate an understanding of and experience in the following areas:

• 5 years within a security, cleaning or wider facilities management role
• Leadership and management of remote and mobile operations teams
• Understanding of current HR law, practices and principles
• Experience at managing within budgets and to targets
• Experience of driving/improving gross margin
• Experience at reviewing policy and procedure and the ability to develop where necessary

Skills:

• Fantastic people skills, including empathy with clients and staff
• Problem solving ability
• Creation of personalised policy, process and documentation
• Ability to work under pressure and in tight deadlines
• Proficiency with Microsoft Office
• Software and electronically minded for efficiency and performance

Attitude:

• Positive and leadership attitude towards colleagues
• Can do attitude to problem solving
• High energy passionate person who believes in the company mission and goals
• Determination to see the job through
• Believes in face time with the team and clients to foster the correct culture and relationships
• Ambitious to develop your career within a fast-growing company