Operations Manager - Logistics

Zak Incorporated; Toddington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics services company in the UK is seeking an Operations Manager to oversee the Service Centre. The ideal candidate will have proven experience in logistics management, demonstrated budget oversight, and the ability to drive improvements. Responsibilities include managing teams, overseeing equipment, and ensuring high-quality service delivery. This role requires strong leadership skills and a commitment to customer satisfaction.

Qualifications

• Previous experience in the logistics or distribution industry.
• Experience managing teams in fast-paced environments.

Responsibilities

• Lead and manage all aspects of the Service Centre.
• Ensure targeted service levels are achieved.
• Manage commercial relationships with customers and suppliers.

Skills

Line management experience

Budget management

Ability to seek improvements

Problem identification

Customer interface

Supplier management

Job description

About us

We are a leading independent logistics services company operating throughout the UK and Ireland. We provide next-day or scheduled delivery services for parcels and freight.

Role summary

The Operations Manager reports to the General Manager and is to lead and manage all aspects of the Service Centre to ensure achievement of budgeted and/or targeted service levels. They are responsible and accountable for the effective management of all employed colleagues, third-party subcontractors and owner-drivers. Manage the premises, equipment and consumables, ensuring the most cost-effective and high-quality performance is delivered. The role is to drive and lead the change process to deliver a fully integrated service centre operation.

Key responsibilities

• Evident line management experience in production/logistics parcel services environment.
• Experience of managing budgets, profit and loss accounts.
• Have the ability and the track record to seek improvements without being prompted.
• Ability to identify problems and design deployable solutions.
• Proven record of successful customer interface and supplier management.
• Ability to manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service; promoting organic growth and reducing customer attrition.

Essential criteria for this role

• Previous experience in the logistics or distribution industry

Additional information on this role

If you have previous experience of managing teams in fast paced distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.