Operations Manager - Lichfield

West Midlands Ambulance Service University Nhs Foundation Trust; Lichfield; On-site; GBP 50,000 - 70,000; Full time

Job summary

West Midlands Ambulance Service University NHS Foundation Trust is seeking an experienced Operations Manager to drive operational and strategic objectives at Lichfield Hub. The post holder reports to the Senior Operations Manager and must be HCPC Registered Paramedic with NQP and portfolio requirements.

The role involves leading both clinical and non-clinical teams, ensuring service delivery, adherence to SOPs and continuous improvement across the hub. A flexible, proactive approach is essential.

Qualifications

• Experience in management of operational teams and service delivery.
• Strong leadership and people management capabilities.
• Proven ability to implement standards and drive performance.
• Excellent communication with diverse stakeholders.
• Understanding of emergency services environment and incident response.

Responsibilities

• Provide leadership and management to operational/non-operational staff to ensure high quality service and KPI achievement.
• Oversee daily management, estates, clinical supervision, medicines management and infection control.
• Promote service developments and alternative care pathways; manage hospital turnarounds with partners.
• Mentor staff and support development plans; participate in clinical competency panels.
• Ensure adherence to SOPs; document decisions and maintain shift logs for accountability.
• Manage scheduling, rostering, and absence management; maintain staff records.

Skills

Managerial experience

Supervisory skills

Leadership

Communication skills

Driving licence

Education

HCPC Registered Paramedic

Job description

Job summary

An exciting opportunity has become available for an Operations Manager to join the well established team at Lichfield Hub. The post holder will have responsibility and accountability for the delivery of the operational and strategic objectives of the Trust through the provision of operational management under the direction of the Senior Operations Manager. Applicants must be HCPC Registered Paramedics (including NQP consolidation & portfolio sign off completion (if applicable) - evidence of this will be required as well as having completed the NARU Operational Commanders & SORT Practitioner courses. Please note - Applicants who are not fully NQP compliant (including portfolio sign off) at point of application will not be shortlisted. Please note, artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting ideas and experiences of others or generated by AI as your own) applications may be withdrawn.

Main duties of the job

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed. Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self‑motivated, enthusiastic people from all backgrounds that care about making a difference to our patients. We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at [e-mail] if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process. The Trust is proud to hold the Silver Award for a Dyslexia Friendly workplace and are committed to supporting our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

About us

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both. Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of an enhanced check is £47.26 and is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service. We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method. We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work‑life balance of colleagues.

Job responsibilities

• Provide leadership and management to operational /non-operational staff to ensure the provision of a high quality service and achievement of Key Performance Indicators.
• Responsible for the daily management, estates, supporting clinical supervision, medicines management and infection prevention and control across the operational area.
• Promote service developments e.g. use of alternative care pathways, admission avoidance, and new equipment. Manage hospital turnarounds in liaison with Trust and hospital staff.
• Participate in mentoring and coaching when necessary and support mentors when challenges occur and be able to produce appropriate development plans.
• Participate on clinical competency panels and undertake case reviews to promote clinical excellence and reflective practice. Facilitate clinical effectiveness to align research with practice.
• Ensure staff who have a clinical requirement highlighted for either retraining or additional mentorship are directed to the appropriate clinical lead or the Clinical Team Mentors.
• Lead and motivate operational staff to ensure the provision of a high quality care to patients by achievement of Clinical Performance Indicators.
• Work with the Fleet Department to ensure vehicles are regularly serviced and maintained to manufacturers recommendations
• In liaison with the local management and make ready teams, ensure the cost effective use of stock and equipment.
• Investigate complaints and untoward incidents; produce reports detailing investigation findings and recommendations.
• Participate in a 24/7 hour roster to provide a continuous visible operational management presence for staff and an operational incident command ability to include external/contracted events.
• Maintain knowledge of JESIP principles in order to act at a CBRNe or other major incident as an operational commander
• Implement and follow Standard Operating Procedures as directed by the Senior Operations Manager/Tactical Director of Operations.
• Actions and decisions taken will be documented through a shift log; the post holder will be accountable to the Senior Operations Manager/Tactical Director of Operations.
• Be subject to peer led reviews and work based assessments to ensure consistency in the delivery of the strategic objectives across all area as given by the Tactical Director of Operations.
• Manage scheduling and rostering issues where applicable, to include domestic emergency leave, all other absences; maintaining and updating appropriate staff records and information systems.
• Promote Continuous Professional Development (CPD) with all staff and ensure staffs Personal Development Reviews (PDR) are conducted as directed by the Senior Operations Manager.
• Maintain Paramedic registration and Continued Professional Development (CPD) for clinical and managerial competencies.
• Represent the Trust as required, working closely with other healthcare professionals, external agencies such as Police, Fire, the voluntary sector, members of the public and both internal and external stakeholders which will include attendance at crown and coroners court, etc.
• Undertake project work as requested by the Senior Operations Manager and/or Tactical Director of Operations which may include audits or complaints, and produce reports with outcomes and recommendations as appropriate.
• Pro-actively manage issues affecting clinical care or operational performance which include, grievance and discipline; staff conduct, health, safety, welfare and ensure resolutions are documented and reported to the Senior Operations Manager through the shift log.
• Ensure all sickness absence issues are dealt with appropriately, supporting staff where necessary and conducting return-to-work interviews
• The post holder will be required to adopt and undertake other duties in line with professional and service developments

Person Specification

Skills and Knowledge

Essential

• Able to manage own time effectively to achieve daily objectives
• Knowledge of Major Incident and related procedures
• Knowledge of Complaints Procedures and the ability to conduct investigations
• Good communicator at all levels
• Excellent interpersonal skills
• Full UK driving licence including Full Category C1 with no more than 3 points

Qualifications

Essential

• HCPC Registered Paramedic or similarly registered Healthcare Professional (2-3 years, must have completed NQP consolidation period & portfolio)
• Must have completed the NARU Operational Commanders & SORT Practitioner Courses
• Completed or working towards a university based mentor qualification
• Completed or working towards a relevant leadership qualification
• Diploma Level qualification
• Must be willing to undertake any necessary training and exercises

Experience

Essential

• Managerial / supervisory skills relevant previous experience.
• Experience in the performance management of staff to include appraisals, mentoring and discipline.
• Ability to work as a solo responder when required
• Experience of both leading and working as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name: West Midlands Ambulance Service University NHS Foundation Trust
Address: Lichfield Hub, Eastern Avenue, Lichfield, West Midlands, WS13 7SY, United Kingdom
Employer's website: https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team, [e-mail], 01384989452

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).