Operations Manager : Leisure, Health and Fitness A GBP 70,000

TipTopJob; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic leisure and fitness business in London is seeking an Operations Manager to lead multiple sites. This role focuses on engaging teams, optimizing customer experience, and driving operational strategy. Ideal candidates should have a strong background in multi-site management within leisure or hospitality, bringing energy and innovation to the team.

Qualifications

• Background in leisure, hospitality, fitness, or food retail.
• Hands-on leader with a focus on positivity and team development.
• Understanding of the London market for customer experiences.

Responsibilities

• Overseeing multiple leisure sites with a focus on engagement and efficiency.
• Leading a high-performing and passionate team.
• Driving customer experience through top-tier service.

Skills

Multi-site management

Operational excellence

Customer experience

Commercial acumen

People management

Job description

Love all things fitness? This could be for you!

Ready to lead a buzzing leisure and fitness business where people and positive energy come first? If you're passionate about creating vibrant spaces and delivering unforgettable customer experiences, this could be your next big move. My client runs a fast-growing and fun-focused business across London, from Chelsea to Clapham, offering dynamic health and fitness activities that keep guests coming back for more. They’re now looking for an Operations Manager to lead their teams, elevate performance, and champion a people-first culture. If you are from the leisure space OR the hospitality space, my client would like to hear from you.

What You’ll Be Doing

• Overseeing multiple leisure sites across London, with a focus on engagement, energy, and efficiency
• Leading and developing a passionate, high-performing team who love what they do
• Driving a positive customer experience through top-tier service and a vibrant atmosphere
• Ensuring each site runs smoothly, from staffing and stock to health and safety and customer flow
• Working closely with senior leadership on growth plans, new openings, and operational strategy
• Constantly looking for ways to innovate, improve, and inject fun into everything we do

What We're Looking For

• A background in multi-site management in leisure, hospitality, fitness, or food retail
• A hands-on leader who thrives on people, positivity, and operational excellence
• Someone who understands the London market and knows how to deliver brilliant customer experiences
• Strong commercial acumen, understanding the numbers and how to make them work
• Energy, initiative, and a roll-up-your-sleeves approach

Sound like you? Send your CV to Stuart Hills or give me a call on 0207 79 02666. We’d love to chat.