Operations Manager Leisure entertainment

Leisure People; Gloucester; On-site; GBP 26,000 - 31,000; Full time

Job summary

Un lieu de loisirs intérieur dynamique à Gloucester recherche un Operations Manager passionné. Vous serez au cœur des opérations, dirigeant une équipe motivée pour offrir des expériences mémorables aux clients. Ce rôle nécessite un leader positif avec un sens aigu du service client et une grande capacité de gestion. Un salaire compétitif jusqu'à 31,000 £ est proposé, avec divers avantages pour un environnement de travail équilibré.

Benefits

Pension de l'entreprise

Repas gratuits/réduits

Remises employés

Stationnement gratuit sur site

Réduction en magasin

Horaires de travail flexibles

Qualifications

• 2+ années d'expérience dans un rôle de leadership.
• Expérience avérée en gestion de la santé et sécurité.
• Expérience en café/hôtellerie est un atout.

Responsibilities

• Gérer les opérations quotidiennes et mener l'équipe.
• Assurer une expérience client exceptionnelle.
• Recruter et inspirer une équipe performante.

Skills

Leadership

Service client

Gestion du temps

Calme sous pression

Communication

Education

Qualification en premiers secours

IOSH (souhaité)

Job description

Operations Manager - Indoor Leisure & Entertainment Playground
Gloucester | Up to £31,000 DOE + Perks | Fun Starts Here

Tired of the usual 9-to-5? Ready to trade the desk job for a role where excitement is part of your job description?

We're looking for a powerhouse of energy, leadership, and positivity to take on the role of Operations Manager at one of the most electrifying indoor leisure venues in Gloucester. This isn't just any job; it's a chance to lead a venue where families laugh louder, kids play harder, and memories are made every single day.

If you've got serious leadership skills, a passion for customer experience, and a knack for keeping things running like clockwork then step right up. Your next big adventure starts here.

What You'll Be Doing (AKA: Your Mission)

Be the heart of the park. You'll oversee day-to-day operations, lead a superstar team, and make sure every guest leaves with a huge smile on their face.

Operational Wizardry

• Keep everything ticking, from opening time to lights-out, you'll manage the full operation of the park.
• Ensure safety, fun, and top-tier experiences all run side by side.
• Step in as General Manager when needed (cape optional but encouraged).

Sales & Guest Experience Guru

• Work with the GM to deliver unforgettable customer service and smash KPIs.
• Own the café and reception sales. we're talking next-level upselling and cross-selling.
• Keep our social media buzzing and our local marketing on-point.
• Turn customer complaints into comebacks, you know how to make things right (and then some).

Party Pro & Booking Boss

• Drive sales across memberships, group bookings, and awesome birthday parties.
• Track daily activity and shift resources like a pro to make sure service always shines.

Compliance Champion

• Safety first! Ensure we're always playing by the rules and staying one step ahead.
• Keep licenses, documentation, and standards fully up to scratch.

Team Captain

• Recruit, lead, coach, and inspire a high-performing crew.
• Handle rotas, reviews, and the occasional HR curveball with style.
• Build a team that's passionate, proactive, and proud to be part of the action.

What You Bring to the Table

• 2+ years in a leadership role - you've walked the walk and led from the front.
• Proven experience in health & safety management (IOSH is a plus).
• First Aid qualification (or happy to get one).
• Café/hospitality experience? That's gold.
• Confident communicator with natural people skills.
• Calm under pressure, quick on your feet, and always two steps ahead.
• Available to work flexible shifts including weekends, evenings & holidays.

What You Get in Return

• Up to £31,000 basic salary (depending on experience)
• Company pension
• Free/discounted food
• Employee discounts
• Free on-site parking
• Store discount
• Monday to Friday schedule with 2 weekends per month (because balance matters)

This is more than a job. It's a chance to lead in an environment that thrives on fun, freedom, and fantastic service.

If you're the kind of person who believes work should be exciting, meaningful, and just a little bit magical... this is your moment.

Apply now and help us turn everyday visits into epic adventures!