**Operations Manager**Internal Only

Culina Group Limited; Banbury; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare cash plan

Life insurance

Pension scheme

Cycle to work scheme

Employee recognition rewards

Job summary

Fowler Welch, part of Culina Group, is seeking an Operations Manager to lead site operations, drive safety culture, and meet budget and KPI targets. You will work to maximise efficiency, ensure high standards of customer service, and manage the operational team across warehousing and transport functions.

The role requires extensive experience in national transport operations within logistics, plus strong people management, cost control, and change management skills.

Qualifications

• CPC National Road Haulage qualification.
• Minimum 5 years experience in national transport operations management in logistics.
• Minimum 5 years experience of managing people.
• Minimum 5 years experience of operational management gained within FMCG industry experience within a warehouse environment.
• Temperature controlled supply chain experience.
• Customer & supplier relationship management experience.
• Cost reduction and margin improvement.
• Commercial and change management experience.

Responsibilities

• Lead and maintain a positive safety culture on site through proactive staff engagement and setting clear standards with SHEQ team.
• Effective performance management of the operational team to deliver targets and ensure motivation and skill development.
• Manage driver/warehouse headcount and shift patterns to meet operation needs.
• Build and maintain a robust relationship with the customer to deliver service requirements.
• Manage supplier relationships to ensure consistent service and co-ordinate inbound flow.
• Produce and analyse data and provide feedback on KPI performance in reviews.
• Drive continuous improvement in efficiency and service.
• Ensure site operations and policy are in line with Health & Safety policy and legal compliance.
• Monitor costs against budget targets and propose efficiency improvements.
• Manage fleet requirements to meet operation needs and ensure legal compliance.
• Oversee recruitment and training with support from other functions.
• Engage with site landlord to align operations.
• Introduce new technology and kit as agreed with the customer.

Skills

People management

Operations management

Customer relationship

Cost reduction

Change management

FMCG knowledge

Education

CPC National Road Haulage

Job description

Company Description

Culina Group Limited, through its subsidiaries, provides logistics, warehousing, distribution, and other services for the food and drink industry in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management.

Company Description

Culina Group Limited, through its subsidiaries, provides logistics, warehousing, distribution, and other services for the food and drink industry in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management.

Job Description

Joining Fowler Welch as an Operations Manager, you be responsible for the management of the overall site operations and the achievement of operational KPI’s to meet budget & contractual expectations alongside the customer’s growth plans. To also ensure the site drives a safety focused culture while delivering excellent customer service both internally & externally.

Main Responsibilities

• Lead and maintain a positive safety culture on site throughout the operation through proactive staff engagement and setting clear standards working in conjunction with our SHEQ team
• Effective performance management of the operational team to deliver targets and to ensure that the warehouse, driver & operational team are motivated and have the relevant skills, knowledge and approach to contribute effectively to maximise efficiency, accuracy and productivity in line with all targets
• Manage driver/warehouse headcount and shift patterns, reviewing periodically to ensure they meet the requirements of the operation and the changing needs of the customers business
• Build & maintain a robust relationship with the customer to deliver their service requirements
• Manage supplier relationships to ensure consistent service and help co-ordinate an efficient inbound flow
• Produce and analyse data and provide structured feedback on daily, weekly and monthly KPI performance as defined in the Services Agreement and agreed in period reviews. These KPIs will include operational and finance performance, Service measures, Safety and People related areas
• Drive continuous improvement in areas of efficiency and service
• Ensure site operations, policy and procedures are managed in line with the company’s Health & Safety policy and other statutory compliance, including legal compliance
• Monitor costs against pre agreed budget targets and pro-actively look for ways to make the business more efficient. Explain variances proactively and suggest ways of improving the performance
• Manage fleet requirements to ensure appropriate mix of equipment to suit the needs of the operation and ensure fleet is managed to legal requirements
• Overseeing site recruitment and training with support from other functions
• Liaise with colleagues on and off site to jointly ensure all operational matters are owned and efficiently resolved
• Regularly engage with the site landlord to ensure both operations are able to co-exist while meeting both company’s needs.
• Introduce new technology (e.g. On-board, Route planning, Scanners) and kit (e.g. Delivery Vehicles & MHE) as agreed with the customer

Qualifications

• CPC National Road Haulage
• Minimum 5 years experience of national transport operations management in logistics
• Minimum 5 years experience of managing people
• Minimum 5 years experience of operational management gained within FMCG industry experience within a warehouse environment
• Temperature controlled supply chain experience
• Customer & supplier relationship management experience
• Cost reduction and margin improvement
• Commercial and change management experience

Additional Information

In return for your passion, hard work and determination in providing outstanding service to our customers we offer:

• Free Fowler Welch Healthcare Cash Plan
• Free life insurance as a Fowler Welch employee equal to three times your basic salary.
• Competitive pension scheme
• ‘Cycle 2 Work’ Scheme – save up to 42% on the cost of a new bike and necessary equipment.
• Recognition schemes for our exceptional employees – monthly winners receive £100 of shopping vouchers.

When our staff have passion for what they do they work with more care and attention which is reflected to our clients,