Operations Manager, Income and Corporate Actions

SEI Investments Company; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading company in investment processing and management is seeking an Operations Manager to lead the Income and Corporate Actions team in London. This role involves overseeing daily operations, ensuring client satisfaction, and managing a high-performing team. The ideal candidate will have a strong background in financial services, particularly in private banking and investment management, along with leadership capabilities and excellent communication skills.

Benefits

Private medical care for you and your family

Access to GPs online for appointments

Enhanced family leave

Volunteer days

Free fruit twice a week

Qualifications

• Experience within financial services, particularly in private banking and asset management.
• Solid understanding of global corporate events and the securities industry.
• Knowledge of UK regulations impacting corporate actions processing.

Responsibilities

• Oversee daily processes of the Income and Corporate Actions team.
• Process global corporate events and handle multi-currency transactions.
• Lead and develop the team while ensuring service excellence.

Skills

Attention to detail

Problem-solving skills

Leadership

Responsiveness

Education

Degree in relevant field or equivalent

Tools

Excel

Job description

At SEI we value our employees and believe in driving growth through change. Part of building brave futures is making a concerted effort to develop and challenge our employees to achieve their goals through internal job mobility.

SEI is seeking to hire an Operations Manager to Lead and Manager the Income and Corporate Actions team. You will oversee the teams daily processes and assist with any escalations as required. You will be passionate about proactively managing the client experience.

What you will do:

Responsibilities include (but are not limited to):

• Process global corporate events across multiple clients in a timely manner

• Handle multi-currency CA transactions and events related to Traditional assets and Mutual Funds.

• Processing payments of all types within the Income remit in a timely and accurate manner

• Processing of dividend and interest transaction activities.

• Proactively manage exceptions with custodians and counterparties to ensure timely resolution.

• Undertaking client Rebate process.

• Overseeing and checking Offshore daily work

• Assisting with new & existing client migration projects

• Reconciling cash payment from SEI sub custodian

• Monitor reports highlighting potential issues and offering effective solutions to resolution.

• To produce MI on a scheduled and ad-hoc basis across various business functions.

• To identify and implement process solutions and improvements using Excel functionality.

• Process global corporate events across multiple clients in a timely manner.

• Review, investigate & resolve exceptions

• Review event detail dealing with custodians and second source validation where applicable.

• Monitor and resolve stock holding discrepancies with custodians and fund providers within defined time frames

• Resolve differences from cash reconciliations between internal ledgers and cash agent balances within defined timeframes.

• QA daily workload to identify errors, provide feedback, identify trends and contributing factors and recommend solutions

• Provide recommendations for improvement around process, control and efficiencies

• Liaise with Operating and business units as required to provide awareness of processing problems as they arise

Leadership:

Recruit, motivate, manage and develop the team including:

• Review individual/team performance against objectives set and help to coach/mentor individuals to develop skills.

• Lead with recruitment to ensure we recruit the best talent available outlining job specifications and conducting any briefing sessions/interviews/assessments/feedback, etc as required in conjunction with internal recruitment.

• Work with internal HR and recruitment to ensure continual development and retention of top talent within the team.

• Train, guide and lead the Team members to ensure they are clear on the expectations of their roles and the way they should perform it and to enable them to exceed client expectations and deliver service excellence.

What we need from you:

• Ideally degree educated (or equivalent) with experience within financial services. Private banking, mutualfunds and investment advisory is preferred as is industry knowledge of private banking, asset management and investment processing.

• Solid understanding of global corporate events

• Good understanding of the securities industry

• Knowledge of UK impact on book costs arising from CA processing including apportionment based on first day market value rules

• Knowledge of SWIFT format messaging preferred but not essential

• Knowledge and experience of Excel

What we would like from you:

• Ability to handle multiple tasks and projects with tight delivery schedules.

• Process-oriented with strong attention to detail.

• Responsiveness, accountability and adaptability.

• Professionalism and leadership.

• Critical thinking and problem-solving skills.

• Self-motivated and willing to learn.

• Supports a healthy team environment

• Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. https://www.seic.com/

SEI is an Equal Opportunity Employer and so much more…

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management and investment operations solutions. Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch. The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce. We recognise that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit twice a week.

SEI Investments (Europe) Limited (‘SIEL’) is authorised and regulated by the Financial Conduct Authority (FRN 191713).