Operations Manager, Hospitality & Catering

BaxterStorey UK; London; On-site; GBP 70,000; Full time

Job summary

A leading hospitality company in London is seeking an Operations Manager to oversee a portfolio of clients and ensure exceptional service delivery. The ideal candidate will have extensive experience in managing multi-site operations and a passion for driving innovation in the catering industry. This role offers a competitive salary of £70k and numerous employee benefits, including extensive training and a supportive work environment.

Benefits

33 Days holiday

Birthday additional holiday

3 days volunteering days

Enhanced maternity leave

Free meals on shift

Bespoke development training

Pension and life insurance

Qualifications

• Proven experience managing large-scale, multi-site operations in the catering and hospitality industry.
• Analytical mindset with the ability to interpret financial data and customer insights.
• A track record of driving innovation in food services.
• Strong presentation skills and the charisma to influence stakeholders at all levels.
• Champion for health & safety, diversity, and inclusion.

Responsibilities

• Manage and inspire a team, fostering a culture of collaboration, innovation, and excellence.
• Analyse financial data to create strategies that drive profitability and efficiencies.
• Identify emerging food trends and craft innovative offerings.

Skills

Team Management

Financial Analysis

Innovation in Food Services

Presentation Skills

Health & Safety Leadership

Training and Development

Passion for Hospitality

Job description

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Operations Manager, Hospitality & Catering, London

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Client:

BaxterStorey UK

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

64cd23045f40

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Company Description

Title: Operations Manager

Salary: £70k

Location: London

Benefits:

• 33Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from the HAPI app, from high street shops to holidays & cinemas.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Here at BaxterStorey we currently have an exciting opportunity for a talented Operations Manager to develop and lead a team of Account(s) and General Managers located across the London region to provide exceptional Hospitality and catering services to our clients.

As ourOperations Manager, you’ll oversee a diverse portfolio of clients, ensuring world-class standards, operational efficiency and financial delivery. The perfect candidate will understand how to collaboratively work with a passionate and talented team ensuring they have the autonomy to affect the direction of their business with a shared vision of outstanding service delivery.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

• Strategic Leadership:Manage and inspire your team, fostering a culture of collaboration, innovation, and excellence.
• Financial Oversight:Analyse financial data to create actionable strategies that drive profitability and efficiencies.
• Innovation Driver:Identify emerging food trends and craft innovative offerings that delight our customers.
• Training & Talent Development:Ensure workplacetrainingand learning is afforded to all employees. Develop a personalised talent programme that aligns with the organisational needs
• ESG Leadership:Develop and execute cutting-edge environmental, social and governance strategies that ensure we remain a leader in this field.

Qualifications

• Proven experience managing large-scale, multi-site operationsin the catering andhospitality industry.
• Analytical mindset, with the ability to interpretfinancial data and customer insights to shape winning strategies.
• A track record of driving innovationin food services and embracing new trends.
• Strong presentation skills and the charisma to influence stakeholdersat all levels.
• A leader who champions health & safety, diversity, and inclusion.
• Natural people developerwith a focus for training, motivating, and building high-performing teams.
• A foodieat heart, with a genuine passion for the industry and an insatiable appetite for growth.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.