Operations Manager – Hospitality & Catering

WSH Group; Greater London; On-site; GBP 56,000 - 67,000; Full time

Job summary

A leading hospitality company in London is seeking an experienced Operations Manager. This role involves overseeing catering operations, enhancing team performance, and maintaining high client satisfaction standards. The ideal candidate will have multi-site management experience, strong leadership, and a passion for fostering diversity and inclusion in the workplace. The company offers a competitive salary up to £67,000 and a comprehensive benefits package including generous holiday allowance, development training, and employee well-being initiatives.

Benefits

33 Days holiday inclusive of bank holidays

Birthday additional holiday

3 days volunteering days

3 days grandparent leave

Enhanced maternity leave

Secondary career leave

Wedding/commitment day leave

Free meals on shift

Bespoke development training

Pension and life insurance

Discounts via Perkbox

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Qualifications

• Proven experience managing large-scale, multi-site operations in the catering and hospitality industry.
• Ability to interpret financial data and customer insights.
• Strong presentation skills and the charisma to influence stakeholders.
• Championing health & safety, diversity, and inclusion.
• Focus on training, motivating, and building high-performing teams.

Responsibilities

• Maximise performance of the team through effective leadership and coaching.
• Achieve and improve all financial targets.
• Ensure compliance with Health & Safety requirements.
• Identify new opportunities to maximise operational success.
• Conduct regular team meetings and communicate targets.

Skills

Leadership

Client relationship management

Analytical mindset

Innovation in food services

Health & safety

Communication skills

People development

Job description

Company Description

Operations Manager

Up to £67,000

London

Benefits:

• 33 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from the Perkbox app, from high street shops to holidays & cinemas.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Here at BaxterStorey we currently have an exciting opportunity for a talented Operations Manage r to develop and lead a team of Account(s) and General Managers located across the London region to provide exceptional Hospitality and catering services to our clients.

As our Operations Manager, you’ll oversee a diverse portfolio of clients, ensuring world-class standards, operational efficiency and financial delivery. The perfect candidate will understand how to collaboratively work with a passionate and talented team ensuring they have the autonomy to affect the direction of their business with a shared vision of outstanding service delivery.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

The successful Operations Manager will be responsible for all aspects of catering operations, including planning, logistics, execution, and will require proven outstanding client relationship management. This is a high-pressure role that requires excellent communication and organisational skills, as well as a keen eye for detail.

• Maximise performance of the team through positive and effective leadership, combined with support and coaching
• To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.
• Achieve and improve all financial targets.
• Ensure all company and legislative Health & Safety requirements are achieved
• Identify new opportunities and develop strategies for maximising them
• Maintain high standards, innovation, and appropriate style.
• Assess employee performance and training needs.
• Stay updated on market trends.
• Maintain strong client relationship and prompt service
• Mobilise and support new locations
• Conduct regular team meetings and communicate targets and information.
• To deliver an excellent food offering which is continuously reviewed and challenged to make sure it meets customer expectations

Qualifications

• Proven experience managing large-scale, multi-site operations in the catering and hospitality industry.
• Analytical mindset, with the ability to interpret financial data and customer insights to shape winning strategies.
• A track record of driving innovation in food services and embracing new trends.
• Strong presentation skills and the charisma to influence stakeholders at all levels.
• A leader who champions health & safety, diversity, and inclusion.
• Natural people developer with a focus for training, motivating, and building high-performing teams.
• A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested?

Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.