Operations Manager - Holywood

VanRath; Holywood; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is assisting in finding an Operations Manager for a telephony-focused business in Holywood. The ideal candidate will have strong team management skills and experience in operational oversight, ensuring compliance and efficiency in daily operations.

Benefits

Fantastic Benefits package

Growth Opportunities

Qualifications

• Experience managing teams in a telephony environment.
• Ability to manage business processes.
• Experienced working to deadlines.

Responsibilities

• Oversee daily operational functions and ensure business activities run smoothly.
• Monitor staff performance, attendance, and manage reporting.
• Ensure compliance with GDPR and operational standards.

Skills

Team management

Process management

Efficiency monitoring

Job description

VANRATH are assisting with the recruitment of an Operations Manager for a business in Holywood that offer telephone campaigns.

This is a Full-time position - Monday - Friday

Permanent position - Position of work is Holywood

Salary:

£30,000 & Fantastic Benefits package & Growth Opportunities (Progression)

Responsibilities:

The Operations Manager is responsible for overseeing the daily, weekly, and monthly operational functions of the company to ensure seamless business activities across all departments. This role involves ensuring efficiency, accuracy, and compliance while working closely with different teams to drive business success. Key areas of responsibility include campaign operations, staff management, campaign reporting & administration, back-office operations, systems & compliance, and general office operations.

• Ensure the smooth execution of campaigns from launch to completion
• Monitor staff performance, attendance, and shift scheduling to maintain operational efficiency.
• Manage campaign reporting and scheduling of administration hours according to business needs.
• Deliver client schedule deliverables through coordination of various suppliers.
• Oversee the printing and distribution of raffle packs while managing returns. Ensure adherence to documented back-office procedures.
• Ensure system efficiency by managing office hardware/software issues, and ensure platform maintenance.
• Oversee compliance with GDPR, outbound calling guidelines, and procedural standards.
• Supervise housekeeping, key-holder duties, and general office upkeep to maintain a productive work environment.

The Ideal Person:

• Experience managing teams / operations in a telephony environment
• Ability to manage business processes
• Experienced working to deadlines