Operations Manager - Harrods/Bond

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Operations Manager - Harrods/Bond, London

Client: Harrods/Bond

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

The Operations Manager supports the Store Manager in all activities related to Store Operations, such as stock management, logistics, cashiers, training coordination, store staff planning, and store maintenance.

Job Responsibilities

1. Store Operations: Maintain constant communication with the EMEA Retail Operation Team, Store Management, staff, and vendors to ensure proper operations of the store. Coordinate all activities related to flagship store operations that are not sales activities. Analyze store operation procedures and take action on possible optimization of the processes. Support the store manager in organizing the daily morning briefing.
2. Stock Management: Coordinate the stock team in maintaining accurate and complete inventory of company products, materials, supplies, equipment, and tools necessary for efficient job-related operations. Review with the stock manager all logistic and product moving activities to ensure everything is done smoothly. Coordinate the picking in-store activities for the e-shop and ensure all monthly KPIs are met.
3. Cash Procedures and Cashier Operation Management: Coordinate the cashier’s procedures. Support the training of new processes and align the team on new legal rules. Train the cashier team in the selling etiquette process and ensure they perform according to company luxury standards. Act as Brand Ambassador in managing Customer Reclaim and After Sales guidelines.
4. Store Administration: Coordinate all activities of the store back office. Ensure administrative activities are conducted following Company Guidelines. Ensure routine maintenance activities are done in compliance with Italian law, including travel and expenses management, uniform, and clothing management.

Profile

• Min. 3-5 years in a managerial role in Operations