Operations Manager - Harrods\Bond

BULGARI; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to support store operations and enhance efficiency. This role involves maintaining communication with various teams, managing stock, and ensuring compliance with company guidelines. The ideal candidate will bring 3-5 years of managerial experience, strong analytical and communication skills, and a luxury touch to the role. Join a dynamic team where your contributions will help elevate the brand's standards and operational excellence.

Qualifications

• 3-5 years in a managerial role in Operations.
• Strong analytical skills and attention to detail are essential.

Responsibilities

• Support Store Manager in operations, stock management, and staff training.
• Coordinate activities related to store operations and inventory accuracy.

Skills

Analytical Skills

Attention to Detail

Communication Skills

Luxury Touch

Fluency in English

Job description

Position

The Operations Manager supports the Store Manager in all the activities related to Store Operations, such as stock management, logistics, cashiers, training coordination, store staff planning and store maintenance.

Job responsibilities

1. Store Operations
   Maintain constant communication with EMEA Retail Operation Team, Store Management, staff, and vendors to ensure proper operations of the store. Coordinate all the activities related to flagship store operations that are not sales activities. Analyze the store operation procedures and take action on possible optimization of the processes. Support the store manager in the organization of the daily morning briefing.
2. Stock Management
   Coordinate the stock team in maintaining accurate and complete inventory of company product, materials, supplies, equipment, and tools under his/her control and necessary for efficient job-related operations. Review with the stock manager all the logistic and product moving activities and ensure everything is done smoothly. Coordinate the picking in-store activities for the e-shop and ensure all the monthly KPIs are met.
3. Cash Procedures and Cashier Operation Management
   Coordinate the cashier's procedures. Support the training of new processes and align the team on new legal rules. Train the cashier team in the selling etiquette process, ensuring they perform with company luxury standards. Be a Brand Ambassador in managing Customer Reclaim and After Sales guidelines.
4. Store Administration
   Coordinate all the activities of the store Back office. Ensure the administrative activities are done in accordance with the Company Guidelines. Ensure the store routine maintenance activities are done in respect of Italian law. Manage travel and expenses, as well as Uniform and Clothing Management.

Profile

• Min. 3-5 years in a managerial role in Operations
• Strong analytical skills
• Strong attention to detail
• Luxury touch
• Solid communication skills
• Fluent in English