Operations Manager - Global Learning and Development (Temp - 18 Month FTC)

Boston Consulting Group; London; On-site; GBP 100,000 - 125,000; Full time

Job description

Operations Manager - Global Learning and Development (Temp - 18 Month FTC)

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Please note this is an 18 month FTC position.

As the Global L&D Operations Manager, you will be part of a team responsible for the front-end execution of virtual and hybrid learning events. You’ll play a pivotal role in the operations across core curriculum, expertise, and accelerated learning initiatives, ensuring efficiency, consistency, and top-quality delivery. Your key responsibilities include:

1. Virtual learning event delivery: oversee the planning, execution, and follow-up of virtual and hybrid programs, ensuring a seamless and engaging participant experience.
2. Operational consistency: standardize pre/post-event processes (checklists, reporting) and ensure consistent participant communications using tools like SABA and Zoom.
3. Stakeholder collaboration: partner with content directors, program managers, and regional/global teams to align priorities, optimize processes, and deliver business goals.
4. Innovation: integrate emerging technologies (e.g., GenAI tools, automation) to enhance learning event efficiency and learner engagement.
5. Data-driven management: monitor program KPIs, generate metrics reports, and use feedback to drive continuous improvement.
6. Process optimization: identify bottlenecks and implement improvements to scale operations, streamline workflows, and maximize team productivity.
7. Senior presence and ownership: drive topics and projects, role-modelling high performance and continuous development for yourself and those working with you.

What You'll Bring

1. 7+ years of experience in learning operations, event management, or a similar role, ideally in a global, fast-paced organization.
2. Strong expertise in managing virtual learning tools/platforms like SABA, Zoom, Teams, and Trello.
3. Demonstrated project management skills, with the ability to prioritize, problem-solve, and deliver results.
4. Excellent stakeholder management abilities across multiple regions and seniority levels.
5. Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success.
6. Strong communication and storytelling skills, with a focus on influencing stakeholders.
7. A collaborative mindset with a solutions-oriented approach and ability to work autonomously.
8. Experience with emerging technologies like AI or automation is a plus.

You are good at:

We’re looking for an experienced leader with a passion for driving operational excellence in Learning & Development. You have a passion for delivering outstanding customer service, are highly organised, energised and skilled at identifying areas of improvement and making them happen. You thrive working autonomously but also love to collaborate – you are self-driven, anticipating challenges or bottlenecks and are planning effectively around them. You are very organized and efficient– in essence, you have strong attention to detail and accuracy, particularly complex problems, projects, and stakeholders, while still seeing the big picture. You are skilled and able to learn new technologies and systems quickly and willing to try things to see what works, what does not and how we can make things better. You build strong working relationships across seniorities and quickly gain trust with your key stakeholders. You keep an open mind, embrace change positively and flex to different situations. You are excited to work in an internationally diverse team.

Who You'll Work With

A passionate and dedicated Learning & Development team, who are currently spread across the US, Europe, Costa Rica and India. You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts.

You will work, in close contact with the “Global L&D Service Center” which is part of the team and handling the entire participant management. You will establish strong relationships across L&D and our broader people functions to successfully learn, educate and influence others.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. (Click here) for more information on E-Verify.