Operations Manager - Glasgow

LGH - Best Western; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A renowned hotel in Glasgow is seeking a dynamic Operations Manager to oversee all hotel operations, lead the team, and ensure an exceptional guest experience. Ideal candidates will possess proven management skills and a background in hospitality. Join our dedicated team and contribute to our mission of delivering outstanding service in a vibrant environment.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Free legal & money advice

Counseling sessions

Team reward & recognition

Free meals on duty

Free parking

Qualifications

• Proven experience as a hotel operations manager or in a similar role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage all hotel operations including front desk and housekeeping.
• Lead department heads and maximize revenue.
• Ensure compliance with legal requirements and enhance guest experience.

Skills

Leadership

Communication

Problem Solving

Financial Management

Education

Bachelor's degree in hospitality management

Job description

Operations Manager - Glasgow

Operations Manager Glasgow Argyle Hotel, Signature Collection by Best Western

The Opportunity

Are you highly motivated and experienced in hotel management? We're looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.

What You'll Do:

• Oversee Operations: Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Lead the Team: Develop and manage department heads and staff to ensure efficient and effective operations.
• Maximize Revenue: Optimize revenue streams and control costs to meet financial goals.
• Ensure Compliance: Adhere to legal requirements and regulations.
• Enhance Guest Experience: Develop and implement strategies to improve guest satisfaction.
• Resolve Issues: Handle guest complaints promptly and ensure resolution.
• Build Relationships: Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
• Shape Policies: Participate in the development and implementation of hotel policies and procedures.
• Manage Crises: Develop and implement crisis management plans and protocols.

Why Join Us?

Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you're ready to lead with expertise and make a significant impact, we want to hear from you!

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Proven experience as a hotel operations manager or in a similar role
• Strong leadership and management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
• Strong financial management skills with the ability to maximize revenue and control costs
• Strong knowledge of hotel operations and industry trends
• Strong problem-solving skills and ability to make decisions in a fast-paced environment
• Ability to work flexible hours including nights, weekends, and holidays
• Bachelor's degree in hospitality management or a related field preferred

If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.

Hotel

The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.

Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.

The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.