Operations Manager - Gas Planning

Sanctuary Group; Chester; On-site; GBP 56,000; Full time

Job summary

A not-for-profit organization is seeking an Operations Manager - Gas Planning based in Chester. The position involves leading a planning team to support gas compliance servicing, ensuring high-quality, customer-focused service delivery. Candidates should have experience in managing planning functions, a solid understanding of regulatory requirements, and a commitment to operational excellence.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Recent experience in a similar role managing planning and scheduling functions within a gas compliance or property maintenance environment.
• Significant experience in delivering high-quality, customer-focused services within a regulated environment, ensuring safety and compliance.
• Proven ability to lead multidisciplinary teams, manage KPIs and deliver service improvements.

Responsibilities

• Leading the national planning team on operational delivery of gas compliance servicing and repairs.
• Enhancing customer satisfaction and engaging by embedding a customer-first culture across the gas planning team.
• Championing operational excellence and compliance by benchmarking against industry best practices.

Skills

Leadership

Customer Service

Regulatory Compliance

Planning and Scheduling

Job description

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Title: Operations Manager - Gas Planning

Location:

Chester, Cheshire, GB, CH1 4QJ

Department: Property Services

Operation: Sanctuary Housing

Closing Date: 05/08/2025

Salary: £55,740 / year

Requisition: 225494

Sanctuaryprovide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Operations Manager – Gas Planning

Chester based with a balance of home and office working

£55,740 per year plus Company car or car allowance

40 hours per week – Monday to Friday – 8:00am to 5:00pm

Temporary position for up to 12 months

We are seeking an Operations Manager – Gas Planning to join our team based in Chester. This job sits within our gas planning office, the team consists of 4 Senior Gas Planners, 1 Resource and Scheduling Manager and 30 Planners either office based or remotely based in the regions. The role of the planning team is to plan and manage the workloads for the 255 engineers nationally based carrying out servicing, repairs and installations of all types of heating systems.

The role of Operations Manager – Gas Planning will include:

• Leading the national planning team on operational delivery of gas compliance servicing and repairs, ensuring services are delivered in line with regulatory requirements, KPIs, and SLAs, while maintaining a high-quality, cost-effective and customer-focused approach
• Enhance customer satisfaction and engagement by embedding a customer-first culture across the gas planning team, aligning service delivery with Sanctuary’s values and strategic objectives
• Champion operational excellence and compliance by benchmarking against industry best practices, leading improvement initiatives, and fostering a culture of learning and accountability
• Manage the coordination and maintenance of strong working relationships with internal delivery teams, compliance leads, and external stakeholders to ensure seamless service delivery and continuous improvement

Skills and experiences:

• Recent experience in a similar role managing planning and scheduling functions within a gas compliance or property maintenance environment
• Significant experience in delivering high-quality, customer-focused services within a regulated environment, ensuring safety and compliance
• Proven ability to lead multidisciplinary teams, manage KPIs and deliver service improvements
• Proven knowledge of relevant regulations, legislation and good practice
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.