Operations Manager - Fully Office Based

Office Angels; London; On-site; GBP 35,000 - 40,000; Full time

Job summary

Join a leading beauty company as an Operations Manager, driving excellence in diverse operations within the UK haircare sector. This pivotal role encompasses overseeing supply chains, leading teams, and ensuring exceptional customer experiences across multiple channels. Ideal candidates will have a strong background in supply chain management, and a passion for innovative operational strategies within a vibrant industry.

Benefits

Competitive Salary

Exciting Work Environment

Career Development Opportunities

Qualifications

• 3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B.
• Strong commercial acumen in managing budgets and KPIs.
• Proactive attitude with a strong analytical mindset.

Responsibilities

• Oversee and optimise end-to-end operations of order fulfillment and logistics for D2C and B2B channels.
• Manage and lead the external warehouse team, fostering a high-performance culture.
• Drive efficiency improvements and enhance customer satisfaction.

Skills

Supply Chain Management

Logistics

Budget Management

Data Analytics

Communication

Education

Degree in Supply Chain Management, Business, or related field

Tools

Shopify

Excel

Job description

Join Our Client's Team as an Operations Manager! *Advertised by the West End Branch!

Are you ready to take your career to the next level with one of the fastest-growing beauty companies in the UK? We are on the lookout for a passionate and experienced Operations Manager to drive operational excellence across our direct-to-consumer (D2C) and business-to-business (B2B) channels in the dynamic UK haircare sector!

What's in it for you?

• Competitive Salary: £35,000 - £40,000 per annum


• Contract Type: Permanent


• Working Pattern: Full Time - Fully Office Based


• Exciting Work Environment: Be part of a vibrant, fast-paced industry that thrives on innovation and creativity!

About the Role:
As the Operations Manager, you will play a pivotal role in ensuring seamless production, supply chain efficiency, and exceptional customer experience for our retail consumers and trade partners. This is your chance to showcase your strong leadership and commercial acumen while working in a multi-channel operations environment.

Core Responsibilities:

• Lead Operational Excellence: Oversee and optimise end-to-end operations of order fulfilment and logistics for both D2C and B2B channels.


• Warehouse Management: Lead and manage the external warehouse team, fostering a collaborative and high-performance culture.


• Process Improvement: Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction across all touchpoints.


• Collaborative Forecasting: Work closely with the Supply Chain Manager to deliver accurate sales forecasts and meet customer demand.


• KPI Ownership: Maintain and report on KPIs for warehouse performance to senior leadership monthly.


• Compliance: Ensure adherence to UK regulations, health and safety standards, and company policies.


• Cross-Functional Collaboration: Partner with sales, marketing, and product teams to support exciting new product launches and promotional campaigns.


• B2B Account Management: Oversee account operations, manage order milestones, and coordinate effectively with supply chain and distributors.


• Customer Experience Advocate: D2C customer experience by ensuring efficient order processing and high-quality service.


• Data-Driven Decisions: Utilise data analytics to identify trends, forecast demand, and inform strategic decision-making.


• Budget Management: Manage logistics budget and review fulfilment and warehouse invoices for approval.

Qualifications/Skills:

• Degree in Supply Chain Management, Business, or a related field preferred.


• 3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B.


• Strong commercial acumen, with experience in managing budgets, KPIs, and cost control.


• Proficiency in managing Shopify and advanced Excel skills.


• Excellent communication and interpersonal skills for effective collaboration.


• Strong analytical mindset with the ability to propose solutions based on data-driven insights.


• Proactive attitude, anticipating issues, and taking ownership to drive results.

Why Join Us?
If you're proactive, thrive in a fast-paced environment, and have a passion for the beauty industry, this is the perfect opportunity for you! Join us and be a part of a dynamic team dedicated to excellence and innovation in the beauty sector.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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