Operations Manager - Full Time

Job Description:

Job information Operations Manager - Full Time from the Company The Stoneygate Eye Hospital, this latest Operations Manager - Full Time job vacancy is located in the city Leicester LE PN located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Specialist field have been opened and published up to the specified time.

Job Responsibility:

About Us

The Stoneygate Eye Hospital is situated in the leafy suburb of Stoneygate in Leicester. We are proud to have been supporting and working with the local community since 2013. Run by a team of University Hospital Leicester (UHL) consultants, each highly experienced within their respective fields of Ophthalmology, and supported by an experienced, friendly and diverse team of nurses, healthcare assistants, and administrative staff. We understand that your vision is precious and delicate, and that while complications can be daunting, our team is here to ensure you receive the best possible outcome with outstanding care and support throughout.

RoleThis is a full-time on-site role, offered on a permanent full-time basis of 40hrs per week, The Operations / Compliance Manager will oversee the effective management of operational and compliance activities at Stoneygate Eye Hospital. This role ensures the hospital operates efficiently, complies with regulatory standards, and maintains the highest levels of clinical governance. The ideal candidate will have a strong background in operations management and compliance within the healthcare sector, with a proven ability to manage incidents, audits, complaints, and systems.

The role reports directly to the Registered General Manager (RGM) and will oversee operational, and compliance matters in the RGM's absence. There may be the need to travel to appointments outside of the hospital as required, and so use of own car and a full-UK driving license is necessary.

Responsibilities

Operations Management:

• Help oversee day-to-day operations to ensure smooth and efficient service delivery.
• Develop and implement operational policies and procedures to improve efficiency and patient care.
• Provide evening and weekend support as required to ensure operational continuity.
• Support in operational planning and execution of projects/events outside of Stoneygate

Compliance and Clinical Governance:

• Ensure compliance with all relevant healthcare regulations, standards, and policies (e.g., CQC, GDPR, Health and Safety).
• Lead and manage clinical governance activities, including risk management and quality improvement initiatives.
• Conduct regular audits to monitor compliance and identify areas for improvement.

Incident and Complaint Management:

• Act as the primary point of contact for managing incidents and complaints, ensuring timely resolution and effective communication with stakeholders.
• Investigate incidents, identify root causes, and implement corrective actions to prevent recurrence.
• Maintain accurate records of incidents and complaints, ensuring compliance with regulatory requirements.

Systems and Reporting:

• Manage and optimise operational systems to support efficient service delivery.
• Prepare and present reports on operational performance, compliance, and clinical governance to senior management.
• Ensure data accuracy and integrity across all systems.

Leadership and Oversight:

• Report directly to the Regional General Manager (RGM) and oversee operational and compliance matters in the RGM's absence.
• Work closely with the matron and back-office teams to ensure alignment with operational and compliance goals.
• Provide guidance and support to staff on compliance-related matters.
• Develop and implement operational policies and procedures to improve efficiency and patient care.
• Provide evening and weekend support as required to ensure operational continuity.

Person Specification:

Essential:

• Proven experience as an Operations Manager and Compliance Manager within the healthcare sector.
• Strong knowledge of CQC healthcare regulations, clinical governance, and risk management.
• Experience managing incidents, complaints, and audits.
• Excellent organisational and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Full UK driving licence and access to own car (travel may be required).

Desirable:

• Relevant qualifications in healthcare management, compliance, or a related field.
• Experience working in an eye care or specialist healthcare setting.

What we can offer you?

- 33 days holiday per year (including bank holidays)

- Private health insurance (50% company contribution)

- Enhanced sick pay policy

- Eligible for Blue Light card

- Recognition for Long Service staff

- Regular training and personal development

- Company events

- Company pension

- Employee discount

Please note that we are unable to offer a Certificate of Sponsorship.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace for everyone.

Due to the high volume of applications, if you have not heard from us within the next 7 days, your application has been unsuccessful on this occasion.

Job Types: Full-time, Permanent

Application question(s):

• How many years experience do you have in the healthcare industry?

Education:

• Bachelor's (preferred)

Experience:

• CQC Healthcare: 1 year (required)
• Operations management: 1 year (required)

Licence/Certification:

• Driving Licence & own car (required)

Work authorisation:

• United Kingdom (required)

Location:

• Leicester LE2 2PN (preferred)

Work Location: In person

Keywords : Leicester jobs

Closed Date : 2025-05-28